Dashboard

• Understanding the Dashboard

  The first page in the Control Center is the tab called Dashboard. Here  you can see how your locations are performing at a glance.  The left hand side shows the Navigation Panel Center Dashboard gives an overview of the completeness, duplicate suppressions and listings of the locations as well as insights on GMB and Facebook Right hand side - the Ac

  March 14th, 2019 971 views 0 likes
• What does Profile Completeness mean?

  Locations can only be created and successfully synced in certain directories depending on their data requirements.  We will qualify your Profile Completeness as incomplete if locations have any missing fields, regardless if they are synced or not.  In the Dashboard ‍ you will be able to see the average completeness of your locations as a percentage

  March 14th, 2019 569 views 0 likes
• What are the metrics widgets on the Dashboard?

  Update Table of Contents Average Rating Average Rating per Directory Average Rating Activity Reviews Analysis Feedback Activity Visibility Index Facebook Google Additional Functionalities The metrics widgets on the Dashboard allow you to have deeper insights on the performance of your online listings.  Tip: You can hover the mouse on the "i" icon ne

  April 4th, 2019 790 views 0 likes
• How to check rating history and trends from my customer reviews?

  Smart Insights is a feature that allows you to see the rating history for reviews both globally and on a location level, and find out what’s trending in your customer feedback. There are two widgets available on the Dashboard as well as on the export file: Reviews Analysis Average Rating Activity Reviews Analysis: Displays the list of top 100 words 

  April 9th, 2019 385 views 0 likes
• Direct Search, Indirect Search and Branded Search in Google metrics

  Direct Search Direct searches happen when a user is looking for a specific location. E.g: A customer would like to have coffee at the Café  Yummy. The keywords used would be the name of the business. Indirect Search Indirect searches happen when a user is looking for a product, service or category that is offered by a certain business. E.g. If the u

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• Why is the number of reviews on the Global Dashboard different than the one on Location level?

  The reason for this discrepancy is that the review section on Location level can also contain questions or photos. Such a "review" does not contain an actual rating. On the Global Dashboard, we only display the amount of the actual reviews (with ratings). Therefore, we will show: on the location level or on the location list: the sum of the total re

  April 9th, 2019 284 views 0 likes