uberall Knowledge Base

September 2025 ☕️ Release Notes

Published September 21st, 2025 by Anthony Granillo

☀️ What’s New This Month? Our September releases focus on delivering fresh redesigns, updates to our analytic tools, and greater parity between our Desktop and Mobile Apps. Navigation Updates Continued - Redesign of the platform’s navigation to be intuitive, scalable, and provide a better user experience. This initiative aims to improve content dis

Updating CNAME for White-labeled Platform Notification

Published January 14th, 2025 by Anthony Granillo

This article guides you through the process of changing your CNAME record to white label your app's email notifications. White labeling allows you to customize the "from" address and domain of emails sent by the platform.  Important If the CNAME records are not updated, the email domains will default to notifications@uberall.com  Prerequisi

How to Connect TrustPilot to Uberall

Published April 16th, 2024 by Anthony Granillo

Why Connect TrustPilot to Uberall? By connecting your TrustPilot account to Uberall you can oversee and manage your reviews directly in the platform. With this connection and other relevant review sites, Uberall becomes your all-in-one solution for managing your locations' online reputation. This article will guide you through the process of connect

Enable Facebook Recommendations

Published January 12th, 2023 by Anthony Granillo

Introduction Facebook offers businesses the option to allow customers to leave their feedback on their experience with a location. These come in the form of Recommendations. Customers can leave a positive review (recommends) or a negative review (doesn't recommend). Like with any review site, having reviews on Facebook is another way to build your t

The Mobile App's AI-Social Writer and Tone Adjuster

Published August 27th, 2025 by Anthony Granillo

Summary Uberall's AI-Social Writer is an all new way to generate copy for your social posts! Often, users are tasked with creating new social content which can take up time and resources. Not sure what to post? Not sure if it's on brand? Our AI-Social Writer will turn your ideas into a social post copy while utilizing past post content to ensure tha

Summer 2024 ☀️ Release Notes

Published June 25th, 2024 by Anthony Granillo

Welcome to the Summer 2024 Release Notes! 🌞 This season we are happy to bring you refreshing innovations that help you to better understand your listing performance, expand directories of your published location data, and much more! Check out the updates to the platform below. Take me to my Uberall  Boost your Apple Business Visi

Default Email Settings for users created via API

Published March 27th, 2025 by Anthony Granillo

Our platform is designed to keep you and your users informed with timely updates. When you create a user through our API (via POST Request), we automatically enroll them in key system notification to ensure they don't miss important information. This saves you time and ensures users receive relevant updates right from the start. Of course, we unders

Q1 - 2023 Release Notes

Published March 10th, 2023 by Anthony Granillo

Introduction Welcome to the Q1 - 2023 Release Notes! The Uberall team has been hard at work to bring you these exciting new features and improvements to the CoreX Platform. With these updates, we bring you greater efficiency, enhanced security options, and help you to drive more conversions! Messages Web Chat Web Chat is a new channel that is

Stripe Set-up and Management for Social Ads

Published August 15th, 2023 by Anthony Granillo

Introduction Stripe is a secure third party payment platform that enables our platform to process credit card payments when running ad campaigns. With the Stripe configuration businesses can collect all of the funds from franchisees upfront without having to deal with any location-level ad account setup or management. The funds will be collected fo

Changes to Google Business Messages & Call History

Published May 29th, 2024 by Anthony Granillo

Google has recently announced upcoming changes that may impact your customer communication strategies. After July 31, 2024, Google will no longer support Google Business Messages or Call History. This article will help to provide clarity on the changes and actions you can take to mitigate the effects on your business. Article Summary: Google is d

How to Report a Google Map Error

Published May 31st, 2024 by Anthony Granillo

There may be instances where locations encounter errors on Google Maps that can't be addressed by simply updating the location profiles. If not addressed, these errors can have an impact on how customers locate or discover your business. Examples of Google Map Errors: Street has a name but Google Maps shows no name Street name on Google Maps is wron

How can I export my locations?

Published March 20th, 2025 by Anthony Granillo

In the Location Hub's Location List, users can download an export of the locations. The export can be utilized to review and modify location data. In this article we will cover how users can download an export of their locations. Guided Tour Here is a step-by-step tour of how you can download the list of locations and their data. Take a tour of pro

Preferred Audiences and DMA Locations

Published June 7th, 2023 by Anthony Granillo

A preferred audience is a user-designated target audience unique to an individual location that takes precedence over broad audience targeting selections in a template. They are created and assigned on a location-by-location basis. Why are Preferred Audiences important? Preferred audiences are powerful tools that can be used to customize how campai

Spring 2024 🌸 Release Notes

Published April 4th, 2024 by Anthony Granillo

Welcome to the Release Notes for Spring 2024. 🌸 We are delighted to share these fresh new updates the team has been working on! In this update, we are introducing highly requested features, greater stability, and improvements to the user experience! Let’s hop into the Spring 2024 release fun! Take me to my Uberall 🚀 UX/UI Improvements to Sto

Winter 2024 Release Notes

Published January 13th, 2024 by Anthony Granillo

Introduction Welcome to the Winter 2024 Release Notes, we hope you had a great start to the new year! We’ve been busy wrapping up the new innovations and improvements to the Uberall platform that we are excited to share with you! This release is packed with a new AI Assistant, all-new reporting dashboards, usability enhancements and so much more! We

Winter 2025 ❄️ Release Notes - Partners

Published February 4th, 2025 by Anthony Granillo

As we begin the new year, we're excited to announce our Winter '25 product releases! This season, we're introducing enhancements focused on maximizing your insights and intelligent automation. We're also unveiling updates to reporting and location management to optimize your workflow. Take me to my Uberall  Intelligence & AI Automati

Google Business Profile Verification

Published January 19th, 2023 by Anthony Granillo

Introduction Google uses a verification process to ensure the integrity of a Google Business Profile (GBP). In order for a business to make updates to their GBP or use tools like Uberall's CoreX to manage business profiles - businesses will need to verify their business with Google. There are several methods of verifying your business and you can ch

Directory Publishing Targets

Published June 1st, 2023 by Anthony Granillo

Uberall's partnerships with directories help you to optimize location data where it matters the most. Within this ecosystem of directories, cadences at which data is sent, received, pulled, and updated can differ. Directories often offer businesses the ability to update information instantly, but, may vary depending on if claiming the listing is req

Spring 2025 🌸 Release Notes - Partners

Published May 2nd, 2025 by Anthony Granillo

Welcome to the Spring 2025 release! This update brings a suite of powerful enhancements designed to revolutionize your experience. From advanced AI tools that optimize performance and streamline profile management to innovative features that ease onboarding locations, expand social reach and deepen customer insights, we've packed this release with p

Default Notifications for New Users

Published March 27th, 2025 by Anthony Granillo

Our platform is designed to keep you and your users informed with timely updates. When creating a new user in the platform we automatically toggle them in key system notification to ensure they don't miss important information. This saves you time and ensures users receive relevant updates right from the start. Of course, we understand that preferen

September 2024 ☀️ Release Notes - Partners

Published June 26th, 2024 by Anthony Granillo

Welcome to the September '24 Release Notes! 🌞 We are happy to bring you innovations that help you and your SMBs simplify location management and improve customer interactions! Check out the updates to the platform below. Take me to my Uberall  Listings Innovations Apple Maps Category Expansion  Activation: Included in all pac

Campaign Template Publishing

Published August 10th, 2023 by Anthony Granillo

Introduction Welcome to the walkthrough on how to publish a new social ads using templates from the Template Library! In this guide you will find all of the navigation and decisions required for publishing a campaign. Navigation Step 1 Navigate to Campaigns Tab Step 2 Navigate to Template Library Step 3 Choose a Template Note: Use the Search

Reporting Fake or Non-Compliant Google Reviews

Published May 22nd, 2024 by Anthony Granillo

Reviews on a Google Business Profile are very beneficial as it builds credibility for a business, improves SEO, and can often help convert deciding consumers. Most interactions will involve simply replying to the review. In other cases, reviews may be fake, spam, or violate Google's content policies. This article provides a comprehensive guide on ho

Winter 2025 ❄️ Release Notes

Published January 29th, 2025 by Anthony Granillo

As we begin the new year, we're excited to announce our Winter '25 product releases! This season, we're introducing enhancements focused on maximizing your insights and intelligent automation. We're also unveiling updates to reporting and location management to optimize your workflow. Take me to my Uberall  Intelligence & AI Automati

Instagram Connect Guide

Published May 12th, 2023 by Anthony Granillo

In this article, we explain how to connect your Instagram account(s) to the platform. Once your Instagram account is linked, you’ll be able to post directly to your Instagram page and manage comments on those posts from your Feed. To establish the connection, the user must have login credentials for the Instagram account(s) being connected. Since In

How to Provide Business Manager Access to Uberall

Published March 1st, 2023 by Anthony Granillo

Introduction Uberall requires admin access to your Meta (Facebook) Business Manager as part of the implementation to connect our new paid social tool. This is a quick process that will allow our team to implement the features needed to perform actions like ad account creation, page provisioning, and most importantly, campaign publishing from our pla

Best Practices for how to utilize QR Codes

Published February 23rd, 2024 by Anthony Granillo

Introduction Quick Response (QR) Codes are a scannable image that can help connect customers from physical commerce to a digital experience. When scanned It invites customers find out more information about your business, products, services, events, etc.! They are easily scanned by using a smartphone camera and help to make the experience of your bu

Action Required! Google Business Profile Unpublished

Published July 20th, 2024 by Anthony Granillo

About this article Businesses may run into issues with their Google Business Profiles where a listings is or can become unpublished. With Uberall's Google Pro Services, our team is actively on the lookout for anytime a listing is unpublished. Should this happen, we flag these issues with you and Google to have them resolved. This article will hel

What's New: Suggestions Enhancements

Published June 5th, 2025 by Anthony Granillo

These updates will be available July 1, 2025 This release of the Suggestions application introduces significant enhancements to user experience, focusing on improved navigation, increased clarity, and robust bulk action capabilities. These updates aim to streamline the process of managing profile completeness, allowing users to leverage suggestion

Fall 2023 Release Notes

Published August 21st, 2023 by Anthony Granillo

Introduction Welcome to the Fall 2023 Release Notes! The team here at Uberall have been busy working on new features and enhancements to the Uberall platform that we are excited to share with you. In this release, you’ll find a refreshing redesign of our Listings UI, continued improvements to our organic Social features, all-new advanced AI integrat

Spring 2025 🌸 Release Notes

Published May 2nd, 2025 by Anthony Granillo

Welcome to the Spring 2025 release! This update brings a suite of powerful enhancements designed to revolutionize your experience. From advanced AI tools that optimize performance and streamline profile management to innovative features that expand your social reach and deepen customer insights, we've packed this release with updates to empower your

Disabling Google Assistant on Business Profiles

Published January 19th, 2023 by Anthony Granillo

Introduction Google enables the Google Assistant on your Google Business profile. The Google Assistant serves two purposes for your business profile: Booking an Appointment or Checking Restaurant wait times. Customers who find your business using Google Search, Maps or Assistant can ask Google Assistant to call you on their behalf, for tasks like b

Set a Facebook Page Username

Published January 19th, 2023 by Anthony Granillo

Introduction The Facebook page username (formerly: Facebook vanity URL) is customizable option for businesses to define their Facebook page web address. This can be configured for each of your businesses Facebook pages and by defining the page username, you are making it easier for your customers to identify and discover your pages. Example: Faceb

Q3 2025 🍁 Release Notes for Partners and Resellers

Published August 25th, 2025 by Anthony Granillo

☀️ What’s New This Month? Get ready for a Q3 packed with innovation! We’re putting powerful AI, automation, and streamlined workflows at your fingertips, and a brand-new, intuitive navigation makes it easier than ever to get things done. Meet UB-I, your new AI-powered agent, helping you monitor and improve location performance 24/7. AI-Social Writer

Campaign Subscription Calendar

Published August 26th, 2025 by Anthony Granillo

Summary The Campaign Subscriptions Calendar allows Admins (HQ) to create and distribute a centralized social media content calendar, ensuring a consistent brand voice while streamlining the social media workflow for everyone. Location Managers subscribe to the Campaigns which simplifies the process of building a social media calendar and keeping t

Troubleshooting Facebook Page Creation Issues

Published February 21st, 2024 by Anthony Granillo

Introduction There may be instances when a newly created location in Uberall doesn't produce a corresponding Facebook page. Should you experience this, a Facebook page will need to be created natively within Facebook for the location. The Uberall Support Team is ready to help out with creating the page or you can choose to create the page yourself.

Managing Non-Compliant Facebook Comments and Reviews

Published March 15th, 2024 by Anthony Granillo

Facebook offers a variety of options for consumers to engage with businesses. When a business publishes a new post, consumers have the opportunity to reply and provide their input. Consumers can also share their thoughts of their experience with the business through a Facebook Recommendation (review). Engagement on a Facebook page is very beneficia

How to Create Contact Forms and Manage Requests

Published February 22nd, 2024 by Anthony Granillo

Introduction Uberall's Contact Forms enable businesses to setup a widget on owned websites to ingest customer inquiries. This offers a solution for those that may not have the bandwidth (or may not prefer) to manage direct customer chats, but still want to be able to engage with their customers. By offering a contact form, customers and prospects ca

Reporting Fake or Non-Compliant Yelp Reviews

Published May 23rd, 2024 by Anthony Granillo

Yelp is a widely used platform where customers share their experiences and opinions about local businesses. For business owners, maintaining a positive reputation on Yelp is crucial. However, not all reviews are fair or genuine. Some reviews may be misleading, inappropriate, or violate Yelp's content guidelines. This article provides a detailed guid

How to use Social Post Approvals

Published July 10th, 2023 by Anthony Granillo

Introduction Approval Workflows are helpful when there is a need to limit user rights for a certain action - in this case, it will restrict the possibility to publish social posts in the Publish section of the platform. Enabling Social Post Approvals can help aid business in maintaining brand voice and image when empowering local operators to manage

Customer Experience Report

Published December 18th, 2024 by Anthony Granillo

The Customer Experience Report enables users to understand essential review data. There are three (3) tables that contain data from reviews that help businesses understand how their locations are performing and potential opportunities for improving. Managing Data The data in the Customer Experience report can be managed by filters and by sorting th

Spring 2024 🌸 Release Notes - Partners

Published April 22nd, 2024 by Anthony Granillo

Welcome to the Release Notes for Spring 2024. 🌸 We are delighted to share these fresh new updates the team has been working on! In this update, we are introducing highly requested features, greater stability, and improvements to the user experience! Let’s hop into the Spring 2024 release fun! Take me to my Uberall 🚀 UX/UI Improvements to Sto

Summer 2023 Release Notes

Published June 6th, 2023 by Anthony Granillo

Welcome to the Release Notes for Summer 2023! The Uberall team has been hard at work to bring you these exciting new features and improvements to the platform. With these updates, we bring you greater social publishing capabilities and enhancements across the platform. Social Updates Social Ads We are excited to launch an all-new product to run high

New Social Publisher

Published June 22nd, 2023 by Anthony Granillo

Introduction Welcome to the walkthrough guide for the new Social Publisher. The goal of this guide is to provide a comprehensive walkthrough of the Social Publisher so you can better understand the flow of creating a new social post across various directories. The Publisher simplifies the process of creating organic social content across social chan

AI-Social Writer

Published February 5th, 2025 by Anthony Granillo

Uberall's AI-Social Writer is an all new way to generate copy for your social posts! Often, users are tasked with creating new social content which can take up time and resources. Not sure what to post? Not sure if it's on brand? Our AI-Social Writer will turn your ideas into a social post copy while utilizing past post content to ensure that the me

Ad Creative Specs & Best Practices

Published May 23rd, 2023 by Anthony Granillo

Attractive visual content immediate grabs a consumer's attention and stops the scrolling. In order to deliver a compelling message, quickly and simply deliver an ad that does the following: Displays branding (product & brand logo) within the first 3 seconds for videos. Focuses on the service and product (e.g., tech servicing vehicle with product

Special Hours

Published November 28th, 2023 by Anthony Granillo

Introduction Customers commonly use a location's listing to determine the hours of operation which makes having the right information crucial to building trust and confidence with the business. Most locations will have a general operating schedule that doesn't change much throughout the year. However, there are some instances when a business will te

Homepage - Revenue Estimator

Published February 5th, 2025 by Anthony Granillo

Location-based brands often face challenges when it comes to attributing revenue to specific marketing efforts due to the complexity of customer journeys across multiple touchpoints. Limited tracking tools, data silos, and the difficulty of linking online and offline interactions make this even harder. As a result, many businesses rely on manual met

Social Media Calendar

Published July 12th, 2023 by Anthony Granillo

Introduction To help marketers better plan and oversee social posts, the platform offers a Social Media Calendar view within the Publish section. In this calendar, users will find tiles for each of the social posts that have been published or are scheduled for a future date. With the Social Calendar users can: Coordinate posts across all your chann