Cleansing SLA for 24h

Q1/2023

Last updated on February 27th, 2023

Overview

Goal: Uberall wants to reach a 24h turnaround for cleansing.

Reasoning: 

1. Cleansing is mandatory for publication to some directories such as Apple and Yelp and we need faster publication rates to satisfy customers desires for fast onboarding. 

 2. Uberall wants more reliable publication rates and one of the components to improving this is having better data to publish. This is achieved by cleansing

Dependancies

1. Reduced engineering resources for technical improvements

2. Vendor capacity 


This is some information about the initiative it should at a minimum answer:

  1. Why we are doing this work?
  2. What is the Scope of this initiative? (Call out what is explicitly out of scope.)
  3. Are there any key dependencies in other initiatives?
  4. Which OKR's are measured by outcomes or deliverables of this work if any?

Status:  Green 

Delete

Status Definitions

 Green  - All things are on Track, No Major & Unmitigated Risks
 Yellow  - Things are slightly behind, there are unmitigated risks, and possible circumstances that could cause problems, delays or other issues.
 Red  - Something is blocking this Initiative from being completed. 

Risks and Blockers

Type Description Next Steps Who Needs to Help?




Team

Name Team Role
Madalina Cadariu DOES Initiative Owner
Ian Branzuela & Jick Ompad DOES Working Group
Aram Aghababyan Armenia Vendor Working Group
Guillermo Boces DOEs Working Group

Deliverables

  1. Cleansing queue below 24h
  2. Distributed cleansing work across Armenia and Cebu

Key Milestones

  • Analysis what is preventing us from reaching goal (DONE)
    • Executing on deliverables (In Progress)
  • Training Projects team in Cebu for Cleaning (in progress - February 20th)
  • Establish and deliver steps for knowledge gain in Cebu related to cleaning - not started

Workstreams & Next Steps

Thing Next Steps Owner Started?
List of upcoming customers for cleansing visibility Report is ready - testing for accuracy Guillermo Boces
 Yes
Cleansing queue visibility more frequent than once a day Pipeline amend pending priority by BIS
ABE side alternative provided - but less than ideal DONE		 Guillermo Boces
 Yes
Knowledge gain
Madalina Cadariu Yes

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