Frequently Asked Questions

• The New Google Business Profile Performance API—What You Need to Know

  Uberall has been using the Insights API from Google to share performance data on Uberall CoreX. Google deprecated this API on February 20, 2023, and continued to deliver performance data with the new Business Profile Performance API.  Uberall is moving to the new API to continue to deliver valuable insights on your business and these new metrics com

  January 26th, 2023 4702 views 1 likes
• How can I add or modify location data in bulk?

  1. Navigate to the locations tab and click on "Export". 2. An excel will be generated containing your location data. Important: - The first two columns contain the identifiers - The location identifier must match the Google Store Code before connecting your Google account. - Location Identifiers must be unique within each account. - DO NOT change th

  October 23rd, 2020 4416 views 0 likes
• How do I manage 'duplicates' in Google Business Profile?

  Find below the different scenarios for duplicate locations and the actions you can take to fix them: Both locations are verified and published in Google Maps This means that Google failed in recognizing that these locations are duplicates and only one should be present on Google Maps. This could be due to various reasons. It is probably related to t

  April 9th, 2019 5741 views 0 likes
• What do the different location statuses mean?

  Check below what are the possible contract statuses that each location can have and some important facts about them: Active The location is up and running, being sync-checked and updated regularly.  Billed as per product plan. Will automatically renew (if not cancelled before the last day of contract). Inactive If a location is deactivated, we will

  April 9th, 2019 3653 views 2 likes
• What is Cleansing?

  What is Cleansing?  Cleansing refers to an internal process of checking, validating, and optimising the profile details of a business location. These checks are an all-important final review to make sure a location gets published online quickly & in good order while being pursuant to directory requirements. The cleansing process is the result of

  May 22nd, 2020 3163 views 1 likes
• Why is my listing not in Sync?

  You have done an update in the platform and, after allowing a couple of minutes, notice the changes are not reflecting on your listing? Once an update is made in the platform and the location is synced, the system is sending the update to all directories. The directories have different updating cycles. Please allow the directories 24 - 72 hours to p

  October 27th, 2020 2201 views 0 likes