Frequently Asked Questions

• How do I manage 'duplicates' in Google Business Profile?

  Find below the different scenarios for duplicate locations and the actions you can take to fix them: Both locations are verified and published in Google Maps This means that Google failed in recognizing that these locations are duplicates and only one should be present on Google Maps. This could be due to various reasons. It is probably related to t

  April 9th, 2019 20509 views 0 likes
• What do the different location statuses mean?

  Check below what are the possible contract statuses that each location can have and some important facts about them: Active The location is up and running, being sync-checked and updated regularly.  Billed as per product plan. Will automatically renew (if not cancelled before the last day of contract). Inactive If a location is deactivated, we will

  April 9th, 2019 15105 views 2 likes
• Why is my listing not in Sync?

  You have done an update in the platform and, after allowing a couple of minutes, notice the changes are not reflecting on your listing? Once an update is made in the platform and the location is synced, the system is sending the update to all directories. The directories have different updating cycles. Please allow the directories 24 - 72 hours to p

  October 27th, 2020 12252 views 0 likes