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New Social Publisher

Introduction Welcome to the walkthrough guide for the new Social Publisher. The goal of this guide is to provide a comprehensive walkthrough of the Social Publisher so you can better understand the flow of creating a new social post across various directories. The Publisher simplifies the process of creating organic social content across social chan

June 22nd, 2023 4867 views 0 likes
Social Media Calendar

Introduction To help marketers better plan and oversee social posts, the platform offers a Social Media Calendar view within the Publish section. In this calendar, users will find tiles for each of the social posts that have been published or are scheduled for a future date. With the Social Calendar users can: Coordinate posts across all your chann

July 12th, 2023 4529 views 1 likes
How to use Social Post Approvals

Introduction Approval Workflows are helpful when there is a need to limit user rights for a certain action - in this case, it will restrict the possibility to publish social posts in the Publish section of the platform. Enabling Social Post Approvals can help aid business in maintaining brand voice and image when empowering local operators to manage

July 10th, 2023 4723 views 0 likes
What are the types of posts that can be published via the tool?

One of the main functionalities of our tool is related to gathering and managing feedback of your locations, across multiple platforms, all from one inbox. Complementing that, social posts ensure the latest content as well as relevant deals are shared at the right time, on the right channels. The types of posts that can be created on the Publish tab

April 9th, 2019 8657 views 0 likes
How to create Google Posts, Q&As, Offer deals and Events via the Publish Tab

Our platform doesn't only allow you to respond to customer feedback, but also to publish information and content in a variety of directories, including Google. Before creating/updating your Google posts, here are some factors to bear in mind: All content must comply with Google's post content policies. All text is treated as plain text URLs are only

April 9th, 2019 7553 views 0 likes
Creating, using and sharing a template with the Posting Library

The Posting Library is a feature that can be found on the Publish tab and consists of a library where you can save and share posts templates. The main functionalities are: Saving posts as templates The Save as Template option is now available inside the post form. It works for new and already existing posts (it can help if you are willing to duplica

April 16th, 2019 6408 views 1 likes
How do I add images or videos to a social post?

Adding images to a post When creating a post via the Publish tab in our tool, you can include images that are the formats .jpeg or .png. Simply click on the small camera icon in the text box. While Facebook photo posts offer a lot of flexibility and you aren’t locked into a specific size or shape Google is slightly more restrictive. We, therefore,

April 9th, 2019 5450 views 0 likes
Using placeholders to customize your posts

What is a placeholder? Placeholder is a character, word, or set of characters that may be replaced by the name of any element of the set. In our platform, a placeholder is a way to make it simpler for you to customize your post in Publish feature in the platform. You can use placeholders in any field of your location's posts (e.g. in the title, the

April 9th, 2019 7871 views 0 likes
FAQ about Social Posting

What types of posts are supported by our platform and which of them can be published on which directory? There are four types of posts supported by our tool: News: can be published on Facebook, Google Search and other directories Offer: Google Search and other directories Questions & Answers: Google Search COVID-19 Post: Google Search Events: Go

April 9th, 2019 7992 views 1 likes
Why is there a banner saying the Product Plan has limited access to Posting feature

If you see the message "Y our product plan has limited access to the posting feature. To be able to publish new posts, you have to remove the existing one or Contatct us" and Posting is part of the product plan, then most likely there's at least one location is on a Product Plan, which has POSTING_PREVIEW

January 4th, 2022 4604 views 0 likes
Why does my post have the status 'Inactive'?

A social post becomes "Inactive" when an offer is created which overlaps the scheduled post.

September 29th, 2022 4601 views 0 likes
Why is the answer not published on the Q&A post?

Attention: There is a known issue with Google Answers, where only some answers are able to be published in bulk. You may experience your questions being published with no related answers. We are working with Google to resolve the issue on their side. Google Q&A must follow Google's Question & Answer policies to ensure a successful publicati

May 8th, 2023 5146 views 1 likes
What Do the Social Post Status Mean & How Can I Prevent Failing Posts?

After creating a social post, you will see different status for your posts in our platform. This article will give you an overview over the different status and a break down of what the mean. Before the Publication Time has reached Scheduled Before the post is actually sent to the selected directories, you will see the status “Scheduled”, with the

December 28th, 2023 4358 views 0 likes