User Rights & Security

• Creating a new user

  Follow the steps below if you need to create new users:  Click on the menu tab called User Rights; On the User Management page, click on + Create User; Enter the user data including salutation, name and email address; For the roles Location-, Account-, and Multi-account managers, add the location(s) or account(s) that the user should have access to

  April 9th, 2019 2123 views 0 likes
• Setting permissions for individual users

  Role-Base Access Control Depending on how many people in your business will be managing the data in our platform, it is highly recommended as a security best practice to maintain separate accounts for different user level activities.  Each user is assigned a standard user profile. With the role-based access control (RBAC), it is possible to have dif

  April 9th, 2019 2788 views 0 likes
• What are Digest Emails and how can I set their frequency?

  Digest Emails are a type of email notification we send containing a summary of what happened with your locations during a selected period of time. It is a great way to stay on top of your listings without constantly logging into your account. Separate emails are sent according to the type of user - Location Managers and Account Managers - regarding

  April 9th, 2019 1603 views 0 likes
• How can I approve, decline or edit replies to reviews from other users?

  Approval Workflows are helpful when there is a need to limit user rights (permissions) for a certain action - in this case, it will restrict the possibility to publish replies to reviews, meaning that someone else will need to approve it before it goes live. If a certain user needs approval, they will be able to write a reply, but it won't be immedi

  April 9th, 2019 1829 views 0 likes
• Setting email notifications for pending review approvals

  If you are responsible for approving someone else's response to a review on the Customer Feedback tab, you can be notified by email when a pending approval is required. You can set this on the User Rights tab as well as in Settings (top right corner). The two options are: Immediate: sends an email for each new reply pending approval. The email link

  April 17th, 2019 1474 views 0 likes
• New Review Notification Emails

  New review notifications can be set in the 'User Rights' section under 'Email notifications'. The frequency can be set to 'Immediate' or 'Daily'. Daily emails will be sent in the mornings. This will trigger a notification on all reviews.. You are also able to define filters to narrow the notifications on reviews you are most interested in.  To set u

  November 25th, 2021 504 views 0 likes
• Super Admin

  Overview The Super Admin capability allows admins using the Parent-Child Sales Partner setup to switch between Sales Partner accounts within the same session.  This also removes the requirement to create new logins (email/password) for each Sales Partner in a Parent-Child Sales Partner setup.  Please reach out to your account representative if you w

  December 1st, 2021 375 views 0 likes
• Groups

  Current situation So far, you've been able to organise your locations with Labels by assigning them to specific locations. Then these Labels can be used as a filtering mechanism across the app. So far, however, the only way to provide user edit access to any Locations has been either by assigning said Locations to a User or assigning the entire Acco

  September 21st, 2022 531 views 0 likes
• Two-factor authentication (2FA)

  Cyber attacks are one of the top risk business face. Many of them can be prevented by adding an extra layer of protection to ensure user accounts' security beyond just a username and password.  What is two-factor authentication (2FA)? Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a

  October 27th, 2022 217 views 0 likes