Locations

• Billing

• What can I find in the Locations tab?

   Let's take a look at some important features on the Locations page: Create a (new) location You can add one location manually as explained here. You are also able to add or update multiple locations at once by using the Import/Export functions as explained here.  Location name and identifier When you select a specific location by clicking on its na

  April 9th, 2019 2122 views 1 likes
• How can I add or modify (single) location data?

  1. Go to the Locations tab and click on "Add location" on the top left > Manual If you want to lean more about the fields available, click here. 2. To add the location to an existing account, select the relevant account from the drop-down. To create a new account, mark the checkbox "Create a new account with the location data". The 'Location  Ide

  April 23rd, 2019 3754 views 1 likes
• How can I add or modify location data in bulk?

  1. Navigate to the locations tab and click on "Export". 2. An excel will be generated containing your location data. Important: - The first two columns contain the identifiers - The location identifier must match the Google Store Code before connecting your Google account. - Location Identifiers must be unique within each account. - DO NOT change th

  October 23rd, 2020 4777 views 0 likes
• What are location Labels and how to use them?

  What are labels? They are an internal feature for sorting and grouping locations and will not be submitted to any directory. For example, one could create a label called “Germany” or “Italy” to group the locations which are in those countries. Where are they created? Users can create labels under the Basic Data of each location profile. They can als

  April 9th, 2019 3342 views 2 likes
• What you should know about Opening Hours

  Here are commonly asked questions about the fields Opening Hours,  Special Opening Hours and More Hours . This information is provided on the location level, under Basic Data. Why is providing the opening hours of my business so important? Because that is what customers often search for. Google Trends show that the words opening hours are the most c

  April 9th, 2019 3299 views 0 likes
• Uploading Photos & Videos

  Below you will find out the main requirements for uploading media such as photos, logos and videos, as well as how to do it directly in our platform or via the bulk import feature. Photos and Logos If you would like to add photos for an individual location, you can do so under Locations > Photos & Videos. Managing Photos in the UI Uploading P

  April 9th, 2019 4714 views 1 likes
• What happens if a customer posts pictures of my location on directories?

  Logos, in-store pictures, storefronts, staff pictures, and product photos are an important and fundamental part of your listings.  We encourage you to add at least one image to each location, ideally one of the storefront so that customers can easily identify your business. Some directories, like Google, will show pictures taken by your customers al

  April 9th, 2019 1452 views 0 likes
• What are Profile Suggestions?

  What are Profile Suggestions? To keep the location data as accurate and as complete as possible the directories providing updates on the location data in the form of profile suggestions. The directories generate these suggestions, which differ from location information in the platform, from sources like website crawls, third data provider and user s

  May 17th, 2019 2666 views 0 likes
• How can I accept or ignore a Profile Suggestion?

  Please read this article‍ if you would like to know what are Profile Suggestions and where they come from. When we display suggestions for you to add or replace any of the supported fields ‍ of your location's profile, you have the choice to either accept or ignore it. There is an explicit differentiation between CURRENT profile data and SUGGESTIONS

  July 18th, 2019 1820 views 0 likes
• What happens when an end user suggests edits to my location on Google?

  Every user on Google is allowed to suggest edits to a business profile, and Google does take this information into account to ensure that the listings stay as accurate as possible. In case Google trusts the source and accepts it, the edit suggestion becomes a 'Google update'.  Our platform will not overwrite the information and will pull in the Goog

  May 22nd, 2019 1710 views 0 likes
• How do we generate suggestions from Facebook?

  The Facebook Page Change Proposals are changes suggested by Facebook (FB) to fix possible errors on your FB Page. Facebook proposal changes are automatically rejected by our application. A suggestion is then generated (Locations > Profile Suggestions or Profile > Suggestions) after this rejection, so that you can decide whether to change or no

  May 22nd, 2019 1231 views 0 likes
• What should I do if my business location is permanently closed?

  If your location closes down, you can update the location’s data on all directories with a few clicks in our platform. Please follow the steps: Open the location On the right side of the Basic Data section, click on Delete location from directories and platforms Press the blue button that says again Delete Location from Directories and Platforms Con

  April 9th, 2019 1521 views 0 likes
• Synchronize your location data

  Sync (synchronization) is the process of submitting the location information to our publishers to request an update. If you create or edit a location through our platform, the updated information is not automatically sent to all the directories once it's been saved to the profile. You can manually trigger a sync or enable this action to be done auto

  April 24th, 2019 2847 views 0 likes
• What are the different Sync statuses?

  There are 5 possible statuses your listings can be while we are syncing them: Sync Status Meaning Listings in sync This means that all details are in sync and the profile information saved in the platform has been published on the directory and the listing is up-to-date. Location data is synced, checked regularly and updated if necessary. Submitted

  September 30th, 2019 3413 views 0 likes
• What do the different location statuses mean?

  Check below what are the possible contract statuses that each location can have and some important facts about them: Active The location is up and running, being sync-checked and updated regularly.  Billed as per product plan. Will automatically renew (if not cancelled before the last day of contract). Inactive If a location is deactivated, we will

  April 9th, 2019 4030 views 2 likes
• Pop-Up Stores

  Pop-Up Stores A Pop-Up Store is a temporary store where retailers take advantage of empty retail space to sell their goods. These stores opens suddenly and usually exists only for a short amount of time.  Can I manage my Pop-Up Stores through your platform? Publishing a Pop-Up Stores is technically possible with the tool but you have to bear in mind

  September 13th, 2019 2070 views 0 likes
• Service Areas and Service Area Businesses (SAB)

    General Information   What is a Service Area?   The service area is for businesses that visit or deliver to local customers. For example: A business that visits or delivers to customers, but doesn't serve customers at its business address (e.g. a plumber, private lessons or cleaning service). This is called a Service Area Business.  A business tha

  September 16th, 2019 2767 views 1 likes
• Unsuccessful Cleansing - Invalid Data

  What is invalid data? A location which could be verified by our cleansing team is set as invalid data - we were unable to cleanse it. This does not necessarily mean that the information is wrong, but rather it did not pass our quality control requirements. What are the reasons for invalid data? Location cannot be found - Incomplete address Vital add

  November 20th, 2019 1511 views 0 likes
• Special Hours / Temporary Hours

  Introduction Customers commonly use a location's listing to determine the hours of operation which makes having the right information crucial to building trust and confidence with the business. Most locations will have a general operating schedule that doesn't change much throughout the year. However, there are some instances when a business will te

  November 28th, 2023 46 views 0 likes
• Why don't I see all directories listed in the Directories overview?

  The reason why some directories are not showing in the Directories overview for a location is because the location has been classified as a Service-Area Business (SAB), also known as having a Hidden Address. A Service-Area Business offers services directly at the customer's location instead of at their registered business address. Because the actual

  September 1st, 2020 3000 views 0 likes
• How to cancel or deactivate a location?

  You can choose to deactivate the location immediately or to keep it updated until the end of the contract period. Canceled locations will continue to be billed until the location’s expiration date and then automatically set to inactive. The steps: 1. Go to the Location you want to set to INACTIVE 2. Click Deactivate Location 3. Choose Don't Renew, s

  October 27th, 2020 1857 views 0 likes
• How to set location to permanently closed?

  You can set the location to permanently closed with the steps below. Please note that when you do it, the location will then be removed from directories as well. The location is billed until the end of the location term. 1. Go to the Location you want to set to "delete" or set to "closed" 2. Click Delete location from directories and platforms 3. Cl

  October 27th, 2020 1543 views 0 likes
• Why is my listing not in Sync?

  You have done an update in the platform and, after allowing a couple of minutes, notice the changes are not reflecting on your listing? Once an update is made in the platform and the location is synced, the system is sending the update to all directories. The directories have different updating cycles. Please allow the directories 24 - 72 hours to p

  October 27th, 2020 2437 views 0 likes
• How do keywords, long descriptions, etc. affect your visibility?

  Consistent NAP data (name, address, telephone number) in all connected directories help you to achieve a better ranking and thus more visibility on Google Maps and Search.  Your listings' high profile completeness allows Google to better match the user's search queries with your locations. Which information is important and where is it published? Th

  January 27th, 2021 3173 views 0 likes
• Custom Fields

  This article explains what Custom Fields are, how to request this feature and how to manage it. What are Custom Fields? It is possible to define personalized data fields per account, fitted to the users needs. Custom Fields allow to store extra data linked to each location (i.e. "Number_of_locations", "Employees", "Salesforce_id"). These data fields

  March 9th, 2021 2531 views 0 likes
• How do I skip updating photos on Facebook?

  It is possible for a customer to choose whether they want to update the photos directly on Facebook or through our platform. The feature that allows this, is called skip photos on Facebook.  What happens if I enable the function? If you set the function to be true, you can change the following: Component Updated Logo No Landscape No Photos No What h

  April 9th, 2019 1986 views 1 likes
• What happens if someone else tries to open a new listing, claiming they are managing my business?

  In case someone else creates a listing as if they were managing your business, the outcome will depend on the directory itself.  For example, Google would identify it as a duplicate and from your Google My Business account, you could report it as a duplicate. For other directories, in case they allow us to remove a duplicate, we will do so after con

  April 9th, 2019 1438 views 0 likes
• What is a duplicate listing and how does our suppression process help your business?

  What is a duplicate listing?  It is a listing that got created in a directory, even though a pre-existing listing already had the same information. Why does a listing get duplicated and why it is important to handle it? There are many reasons why a duplicate listing gets created. It could be, for instance, that someone was willing to input informati

  March 14th, 2019 2675 views 0 likes
• Checklist for submitting location data in bulk

  Before submitting your location data to our platform, we highly recommend you going through this checklist. This fastens the location data upload process and makes sure that the data is in the format our platform accepts it.  Identifier (mandatory) Please notice: If you are planning connecting with Google, the identifier will override the StoreID in

  April 9th, 2019 2531 views 0 likes
• Fixing common errors when bulk importing location data

  If you are having issues when importing locations, you may have some formatting flaws. If that is the case, you will get error messages after your import, indicating what exactly went wrong.  Here are some of the most common issues and how to solve them: Wrong Format You will be informed about:  which field has been incorrectly filled, for example,

  April 9th, 2019 3167 views 0 likes
• FAQ about the bulk upload function

  One of the ways to add or modify location data is via a bulk upload, which is importing the information using a spreadsheet. Here you will find some of the frequently asked questions about this topic: Can I use my own Excel file to import location data? It is possible to use your own Excel sheet instead of our template when bulk importing location d

  April 9th, 2019 2578 views 0 likes
• Excel Import Tips & Tricks

  ZIP Code Format Sometimes ZIP codes starting with 0 are automatically removed from the cell and will lead to errors upon doing an import. In order to make sure that none of the data in the ZIP code is removed, please select the ZIP column and then choose the "TEXT" format before filling in the cells.  Location ID Duplicates It is not possible to upl

  November 8th, 2019 2631 views 0 likes
• How can I reactivate a location?

  You can easily reactivate a location after it has been deactivated or cancelled. If you want to reactivate one location that has been cancelled or deactivated: Sign in to the platform In the menu of the left, click on Locations Select and click on the inactive location that you'd like to reactivate In the upper right corner click on "Reactivate Loca

  March 12th, 2020 1517 views 0 likes
• Using placeholders in location descriptions

  What is a placeholder? Placeholder is a character, word, or set of characters that may be replaced by the name of any element of the set.  You can use placeholders in the short and long description of your location (in the Profile tab). When using a placeholder, make sure it does not exceed the character limit of the field  Which placeholders are av

  March 16th, 2020 2411 views 0 likes
• What is Cleansing?

  What is Cleansing?  Cleansing refers to an internal process of checking, validating, and optimising the profile details of a business location. These checks are an all-important final review to make sure a location gets published online quickly & in good order while being pursuant to directory requirements. The cleansing process is the result of

  May 22nd, 2020 3432 views 1 likes
• How do I cancel my subscription or close a location?

  Sometimes it is necessary to cancel locations either because you want the subscription of a location to end or because has been closed permanently.   Both can easily be done in the App. Cancel/deactivate a location To cancel a location please follow these steps: In the app go to the location you would like to cancel. On the right below the map, you

  August 10th, 2020 2173 views 0 likes
• What is the correct Address format ?

  The address should always be provided in this format: Address Line 1 = Street name and numberAddress Line 2 = Additional address details When a location is added, our system goes through what we call a normalization process. Address Normalization is the process of verifying a location's address by considering Address Line 1/Zip Code/City and automat

  September 30th, 2019 1624 views 0 likes
• Why is my business name different on some directories?

  In order to optimise rates of publication on the platforms of our directory partners, we apply an internal process called cleansing. In this process, we check, adjust and validate the profile details of a location in order to adhere to the many different guidelines of our partner directories. One of the fields we might adjust is the Business Name. S

  March 23rd, 2021 2571 views 0 likes
• Why does my address revert when I click 'Save'?

  When a new location is added, the system automatically validates the address with the Google Geocoding API. This means that the address is corrected (if needed) with the data considered to be the correct address according to the Google Geocoding API. The location then goes through our quality checks where it undergoes address validation and accurate

  May 5th, 2021 1461 views 0 likes
• Opening Date and Future Opening Date (Coming Soon Locations)

  Future Opening Date and Opening Date are fields currently supported by Google to show upcoming store openings as well as years in business respectively.  Future Opening Date (Coming Soon Locations) When adding a location you have the possibility to select an opening date of the location set in the future. This feature is supported when adding an ind

  July 1st, 2021 2371 views 1 likes
• Locations File Data Input and Type

  Scope This articles covers the data type and format for Location data. This includes the Location and Content List data. This article is limited to the data format and types of data fields of the import/export file. For API, please refer to the official API documentation and its Object Models. Introduction To keep a certain consistency in the data i

  September 23rd, 2021 1299 views 0 likes
• About Categories

  Find out below the answer to some of the most common questions about Categories. Find our list of Categories here. How does the platform work with categories? The categories we create are based on those that are available in Google. Once a category is added to the tool, we look for the closest match in all other publishers.  Sometimes there is no ma

  September 30th, 2019 2316 views 0 likes
• Keyword Recommendations

  This article gives an overview of everything to know about Keyword Recommendations. What is Keyword Recommendations? Keyword Recommendations suggests and scores keyword usage in content to help users optimize for ranking and online searches. Where are Keyword Recommendations Displayed? Keyword Recommendations are currently displayed in the location

  November 30th, 2021 1465 views 0 likes
• How can I change my location's coordinates?

  When a location is added, the system verifies the location's address by considering Address Line 1/Zip Code/City and automatically retrieves its geo coordinates. If you wish to change the position of your location, you can do that directly in the location's profile as described below: Navigate to the location > Profile > Basic Data Click on th

  June 15th, 2022 481 views 1 likes
• Groups

  Current situation So far, you've been able to organise your locations with Labels by assigning them to specific locations. Then these Labels can be used as a filtering mechanism across the app. So far, however, the only way to provide user edit access to any Locations has been either by assigning said Locations to a User or assigning the entire Acco

  September 21st, 2022 919 views 0 likes
• UTM Parameters

  This article covers what to expect when adding UTM Parameters into a location's profile. What is a UTM Parameter? UTM parameters are tags that can be added to the end of a URL to track website traffic and user behavior. These parameters allow website owners to monitor the effectiveness of their online advertising efforts and measure the success of d

  March 17th, 2023 1043 views 0 likes
• Call Tracking

  This article covers what to expect when adding Call Tracking Numbers into the platform. What is Call Tracking? Call tracking refers to the process of monitoring and analyzing incoming phone calls to a business or organization, typically for marketing and customer service purposes. By assigning unique phone numbers to specific marketing campaigns or

  March 21st, 2023 499 views 0 likes
• EV Station Information

  Where is the EV Station Information Found? Each location that is set-up with EV charging data distribution will have an EV Station tab in its location profile.  This tab will not appear for locations that are not set-up to distribute EV charging information.   What Information is on the EV Station Tab? The EV Station tab shows relevant information f

  July 24th, 2023 133 views 0 likes
• Lodging Amenities

  What are Lodging Amenities? Lodging Amenities are those Google attributes specific to the lodging industry. Google handles and processes these attributes differently than attributes for other industries, which is why they have a component separate from the standard attributes fields in the platform.   Are Lodging Amenities Important? Yes.  Google us

  August 28th, 2023 169 views 0 likes
• Scheduling Location Updates

  What is a Scheduled Update? Updates to location information can be scheduled days, weeks, or months in advance.  An example scenario might be a business that knows their opening hours will change three months from now. A user can log in, update the hours and schedule the change to be published at a specified date and time in the future.  Then, at th

  September 15th, 2023 150 views 0 likes
• Listings Page

  Summary We're excited to introduce our latest upgrade! Our focus is not just on enhancing the design and overall user experience but more importantly, to empower our customers through a streamlined "self-service" approach. This will provide greater clarity over your listings, highlight necessary actions, and share essential information more transpar

  September 29th, 2023 135 views 0 likes
• How to Add and Manage "Services"

  Info This guide only applies to you if Content Collections are enabled in your product plan. If not, please read this article about how to add and manage services.        General Information There are different ways you can add and manage services: In the platform. This is the best option if you want to add services only to a few locations.  Via the

  December 5th, 2023 36 views 0 likes