Locations

• Billing

• What can I find and do in the Locations tab?

  As an active user you will find a lot of information on the Locations overview tab. This is the heart of your location marketing cloud. Let's take a look at the most important features on this page: Add/create a (new) location There are two ways to do it, depending if you wish to add one or more locations at the same time. For adding one location ‍,

  April 9th, 2019 857 views 1 likes
• How can I add or modify (single) location data?

  1. Go to the Locations tab and click on "Add location" on the top left.If you want to lean more about the fields available, click here. 2. To add the location to an existing account, select the relevant account from the drop-down. To create a new account, mark the checkbox "Create a new account with the location data". The 'Location  Identifier' is

  April 23rd, 2019 1317 views 0 likes
• How can I add or modify location data in bulk?

  1. Navigate to the locations tab and click on "Export". 2. An excel will be generated containing your location data. Important: - The first two columns contain the identifiers. - Location Identifiers must be unique within each account. - DO NOT change the identifiers with the import function.  Changing an identifier must be done on the location dire

  October 23rd, 2020 980 views 0 likes
• Labels

  What are labels? They are an internal feature for sorting and grouping locations and will not be submitted to any directory. For example, one could create a label called “Germany” or “Italy” to group the locations which are in those countries. Where are they created? Users can create labels under the Basic Data of each location profile. They can als

  April 9th, 2019 1083 views 2 likes
• What you should know about Opening Hours

  Here are commonly asked questions about the fields Opening Hours,  Special Opening Hours and More Hours . This information is provided on the location level, under Basic Data. Why is providing the opening hours of my business so important? Because that is what customers often search for. Google Trends show that the words opening hours are the most c

  April 9th, 2019 1193 views 0 likes
• Uploading Photos & Videos

  Update Table of Contents Photos and Logos Videos Below you will find out the main requirements for uploading media such as photos, logos and videos, as well as how to do it directly in our platform or via the bulk import feature. Photos and Logos If you would like to add photos for an individual location, you can do so under Locations > Photos &a

  April 9th, 2019 1388 views 1 likes
• What happens if a customer posts pictures of my location on directories?

  Logos, in-store pictures, storefronts, staff pictures, and product photos are an important and fundamental part of your listings.  We encourage you to add at least one image to each location, ideally one of the storefront so that customers can easily identify your business. Some directories, like Google, will show pictures taken by your customers al

  April 9th, 2019 509 views 0 likes
• What are the benefits of connecting my Google account to the platform?

  Our platform enables you to centrally manage your locations on all directories including Google My Business (GMB).  Once you have GMB connected to it, you will be able to update your locations, see their analytics in the dashboard and - depending on your product plan - answer to feedback and create posts. If you have a verified account, you can also

  April 9th, 2019 842 views 0 likes
• What are Profile Suggestions?

  This is a feature intended to help you to improve the completeness of your location's profile. How do Profile Suggestions work? In a nutshell, we search all directories to see if we can find values for the fields that you have not completed in our platform or that have received user's suggestions on main directories like Google. We will pull suggest

  May 17th, 2019 1042 views 0 likes
• How can I accept or ignore a Profile Suggestion?

  Please read this article‍ if you would like to know what are Profile Suggestions and where they come from. When we display suggestions for you to add or replace any of the supported fields ‍ of your location's profile, you have the choice to either accept or ignore it. There is an explicit differentiation between CURRENT profile data and SUGGESTIONS

  July 18th, 2019 629 views 0 likes
• What happens when an end user suggests edits to my location on Google?

  Every user on Google is allowed to suggest edits to a business profile, and Google does take this information into account to ensure that the listings stay as accurate as possible. In case Google trusts the source and accepts it, the edit suggestion becomes a 'Google update'.  Our platform will not overwrite the information and will pull in the Goog

  May 22nd, 2019 670 views 0 likes
• How do we generate suggestions from Facebook?

  The Facebook Page Change Proposals are changes suggested by Facebook (FB) to fix possible errors on your FB Page. Facebook proposal changes are automatically rejected by our application. A suggestion is then generated (Locations > Profile Suggestions or Profile > Suggestions) after this rejection, so that you can decide whether to change or no

  May 22nd, 2019 486 views 0 likes
• What should I do if my business location is permanently closed?

  If your location closes down, you can update the location’s data on all directories with a few clicks in our platform. Please follow the steps: Open the location On the right side of the Basic Data section, click on Delete location from directories and platforms Press the blue button that says again Delete Location from Directories and Platforms Con

  April 9th, 2019 718 views 0 likes
• Synchronize your location data

  Update Table of Contents Manual Sync Automatic Sync (Recommended) Sync (synchronization) is the process of submitting the location information to our publishers to request an update. If you create or edit a location through our platform, the updated information is not automatically sent to all the directories once it's been saved to the profile. You

  April 24th, 2019 934 views 0 likes
• What are the different Sync statuses?

  There are 5 possible statuses your listings can be while we are syncing them: Sync Status Meaning Listings in sync This means that all details are in sync and the profile information saved in the platform has been published on the directory and the listing is up-to-date. Location data is synced, checked regularly and updated if necessary. Submitted

  September 30th, 2019 971 views 0 likes
• What do the different location statuses mean?

  Update Table of Contents Active Inactive Cancelled Closed Check below what are the possible contract statuses that each location can have and some important facts about them: Active The location is up and running, being sync-checked and updated regularly.  Billed as per product plan. Will automatically renew (if not cancelled before the last day of

  April 9th, 2019 1370 views 2 likes
• Pop-Up Stores

  Pop-Up Stores A Pop-Up Store is a temporary store where retailers take advantage of empty retail space to sell their goods. These stores opens suddenly and usually exists only for a short amount of time.  Can I manage my Pop-Up Stores through your platform? Publishing a Pop-Up Stores is technically possible with the tool but you have to bear in mind

  September 13th, 2019 774 views 0 likes
• Service Areas

  What is a Service Area? The service area is for businesses that visit or deliver to local customers. For example: A business that visits or delivers to customers, but doesn't serve customers at its business address (e.g. a plumber, private lessons or cleaning service). A business that serves customers at its business address, but also visits or deli

  September 16th, 2019 791 views 1 likes
• Unsuccessful Cleansing - Invalid Data

  What is invalid data? A location which could be verified by our cleansing team is set as invalid data - we were unable to cleanse it. This does not necessarily mean that the information is wrong, but rather it did not pass our quality control requirements. What are the reasons for invalid data? Location cannot be found - Incomplete address Vital add

  November 20th, 2019 595 views 0 likes
• How can Special Opening Hours be updated in bulk? (Video)

  Your browser does not support HTML5 video.

  March 23rd, 2020 856 views 2 likes
• Why don't I see all directories listed in the Directories overview?

  The reason why some directories are not showing in the Directories overview for a location is because the location has been classified as a Service-Area Business (SAB), also known as having a Hidden Address. A Service-Area Business offers services directly at the customer's location instead of at their registered business address. Because the actual

  September 1st, 2020 686 views 0 likes
• How to cancel location or set it to INACTIVE?

  You can choose to deactivate the location immediately or to keep it updated until the end of the contract period. Canceled locations will continue to be billed until the location’s expiration date and then automatically set to inactive. The steps: 1. Go to the Location you want to set to INACTIVE 2. Click Deactivate Location 3. Choose Don't Renew, s

  October 27th, 2020 288 views 0 likes
• How to set location to permanently closed?

  You can set the location to permanently closed with the steps below. Please note that when you do it, the location will then be removed from directories as well. The location is billed until the end of the location term. 1. Go to the Location you want to set to "delete" or set to "closed" 2. Click Delete location from directories and platforms 3. Cl

  October 27th, 2020 315 views 0 likes
• Why is my listing not in Sync?

  You have done an update in the platform and, after allowing a couple of minutes, notice the changes are not reflecting on your listing? Once an update is made in the platform and the location is synced, the system is sending the update to all directories. The directories have different updating cycles. Please allow the directories 24 - 72 hours to p

  October 27th, 2020 589 views 0 likes
• How do keywords, long descriptions, etc. affect your visibility?

  Consistent NAP data (name, address, telephone number) in all connected directories help you to achieve a better ranking and thus more visibility on Google Maps and Search. Your listings' high profile completeness allows Google to better match the user's search queries with your locations. Which information is important and where is it published? The

  January 27th, 2021 607 views 0 likes
• Custom Fields

  This article explains what Custom Fields are, how to request this feature and how to manage it. What are Custom Fields? It is possible to define personalized data fields per account, fitted to the users needs. Custom Fields allow to store extra data linked to each location (i.e. "Number_of_locations", "Employees", "Salesforce_id"). These data fields

  March 9th, 2021 350 views 0 likes
• What is "skip updating photos" on Facebook?

  It is possible for a customer to choose whether they want to update the photos directly on Facebook or through our platform. The feature that allows this, is called skip photos on Facebook. What happens if I enable the function? If you set the function to be true, you can change the following: Component Updated Logo No Landscape No Photos No What ha

  April 9th, 2019 225 views 1 likes
• What happens if someone else tries to open a new listing, claiming they are managing my business?

  In case someone else creates a listing as if they were managing your business, the outcome will depend on the directory itself. For example, Google would identify it as a duplicate and from your Google My Business account, you could report it as a duplicate. For other directories, in case they allow us to remove a duplicate, we will do so after cont

  April 9th, 2019 429 views 0 likes
• What is a duplicate listing and how does our suppression process help your business?

  What is a duplicate listing? It is a listing that got created in a directory, even though a pre-existing listing already had the same information. Why does a listing get duplicated and why it is important to handle it? There are many reasons why a duplicate listing gets created. It could be, for instance, that someone was willing to input informatio

  March 14th, 2019 1005 views 0 likes
• Checklist for submitting location data in bulk

  Before submitting your location data to our platform, we highly recommend you going through this checklist. This fastens the location data upload process and makes sure that the data is in the format our platform accepts it. Identifier (mandatory) Please notice: If you are planning connecting with Google, the identifier will override the StoreID in

  April 9th, 2019 831 views 0 likes
• Can my location have a website with UTMs or other tracking code?

  Yes, but currently, only Google accepts website including utms or tracking code.  Make sure you save them in the appropriate field via API or the excel upload in the application:  website = the main domain + path to the specific page  websiteExtra = the tracking code only. Make sure you pass the query param "?" or "&" at the beginning of the fie

  September 9th, 2019 823 views 1 likes
• Fixing common errors when bulk importing location data

  If you are having issues when importing your locations, you may have some formatting flaws. If that is the case, you will get error messages after your import, indicating what exactly went wrong.  Here are some of the most common issues and how to solve them: Wrong Format You will be informed about:  which field has been incorrectly filled, for exam

  April 9th, 2019 877 views 0 likes
• FAQ about the bulk upload function

  One of the ways to add or modify location data is via a bulk upload, which is importing the information using a spreadsheet. Here you will find some of the frequently asked questions about this topic: Can I use my own Excel file to import location data? It is possible to use your own Excel sheet instead of our template when bulk importing location d

  April 9th, 2019 833 views 0 likes
• Excel Import Tips & Tricks

  ZIP Code Format Sometimes ZIP codes starting with 0 are automatically removed from the cell and will lead to errors upon doing an import. In order to make sure that none of the data in the ZIP code is removed, please select the ZIP column and then choose the "TEXT" format before filling in the cells.  Location ID Duplicates It is not possible to upl

  November 8th, 2019 691 views 0 likes
• How can I reactivate a location?

  You can easily reactivate a location after it has been deactivated or cancelled. If you want to reactivate one location that has been cancelled or deactivated: Sign in to the platform In the menu of the left, click on Locations Select and click on the inactive location that you'd like to reactivate In the upper right corner click on "Reactivate Loca

  March 12th, 2020 223 views 0 likes
• Using placeholders in location descriptions

  What is a placeholder? Placeholder is a character, word, or set of characters that may be replaced by the name of any element of the set.  You can use placeholders in the short and long description of your location (in the Profile tab). When using a placeholder, make sure it does not exceed the character limit of the field  Which placeholders are av

  March 16th, 2020 436 views 0 likes
• What is Cleansing?

  What is Cleansing?  Cleansing refers to an internal process of checking, validating, and optimising the profile details of a business location. These checks are an all-important final review to make sure a location gets published online quickly & in good order while being pursuant to directory requirements. The cleansing process is the result of

  May 22nd, 2020 946 views 1 likes
• How do I cancel my subscription or close a location?

  Sometimes it is necessary to cancel locations either because you want the subscription of a location to end or because has been closed permanently.  Both can easily be done in the App. Cancel/deactivate a location To cancel a location please follow these steps: In the app go to the location you would like to cancel. On the right below the map, you w

  August 10th, 2020 452 views 0 likes
• What is the correct Address format ?

  The address should always be provided in this format: Address Line 1 = Street name and numberAddress Line 2 = Additional address details When a location is added, our system goes through what we call a normalization process. Address Normalization is the process of verifying a location's address by considering Address Line 1/Zip Code/City and automat

  September 30th, 2019 270 views 0 likes
• Why is my business name different on some directories?

  In order to optimise rates of publication on the platforms of our directory partners, we apply an internal process called cleansing. In this process, we check, adjust and validate the profile details of a location in order to adhere to the many different guidelines of our partner directories. One of the fields we might adjust is the Business Name. S

  March 23rd, 2021 398 views 0 likes
• Why does my address revert to what was previously inputted?

  When a new location is added, the system automatically validates the address with the Google Geocoding API.  This means that the address is corrected (if needed) with the data considered to be the correct address according to the Google Geocoding API. The location then goes through our quality checks where it undergoes address validation and accurat

  May 5th, 2021 254 views 0 likes
• Future Opening Date

  When adding a location you have the possibility to select an opening date of the location set in the future. This feature is supported when adding an individual location through the UI or via API. How does it work? Uberall will send the 'Future opening date' field to the directories that support it. Currently, only Google supports this feature. Once

  July 1st, 2021 160 views 0 likes
• Locations File Data Input and Type

  Scope This articles covers the data type and format for Location data. This includes the Location and Content List data. This article is limited to the data format and types of data fields of the import/export file. For API, please refer to the official API documentation and its Object Models. Introduction To keep a certain consistency in the data i

  September 23rd, 2021 63 views 0 likes
• About Uberall Categories

  Find out below the answer to some of the most common questions about Categories. Find our list of Categories here. How does Uberall work with categories? The categories we create in Uberall are based on those that are available in Google. Once a category is added to the tool, we look for the closest match in all other publishers.  Sometimes there is

  September 30th, 2019 154 views 0 likes
• Managing Services

  This article gives an overview of everything to know about Services. More detailed information will be linked in each section. What is Services? Services allows users to enhance location information with a list of services provided by the business.  Where are Services Displayed? Services are displayed on Google Maps and the Location & Pages prod

  November 21st, 2021 64 views 0 likes