Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
User Guides
What's New
- Q3 2025 🍁 Release Notes for Partners and Resellers
- August 2025 ☀️ Release Notes
- July 2025 ☀️ Release Notes
- Spring 2025 🌸 Release Notes - Partners
- Spring 2025 🌸 Release Notes
- Winter 2025 ❄️ Release Notes - Partners
- Winter 2025 ❄️ Release Notes
- Uberall Platform Refresh - December 2024 - Release Notes
- Uberall Platform Refresh - December 2024 - Release Notes - Partners
- Fall 2024 🍁 Release Notes
- Fall 2024 🍁 Release Notes - Partners
- Summer 2024 ☀️ Release Notes
- September 2024 ☀️ Release Notes - Partners
- Spring 2024 🌸 Release Notes
- Spring 2024 🌸 Release Notes - Partners
- Winter 2024 Release Notes
- Winter 2024 Release Notes - Partners
- Fall 2023 Release Notes
- Fall 2023 Release Notes - Partners
- Q1 - 2023 Release Notes
- Summer 2023 Release Notes
- September 2025 ☕️ Release Notes
The Dashboard
- Understanding the Dashboard
- What are the metrics widgets on the Dashboard?
- Direct Search, Indirect (or Discovery) Search and Branded Search in Google metrics
- Why is the number of reviews on the Global Dashboard different than the one on Location level?
- Why are the insights graphs for Impressions and Clicks of Google and Facebook empty?
- Why are the Google insights of the last days missing in the dashboard?
- Google Dashboard and Insights FAQs
- Metrics cards of Insights (Homepage)
Review Management
- How to check rating history and trends from my customer reviews?
- How can I approve, decline or edit replies to reviews from other users?
- How do I update my response to a user review on Google?
- How to manage your business reputation from the Review Management tab
- FAQ about Customer Feedback
- How to search in the customer feedback section?
- Response Library
- Inbox 2.0
- The Feed - Saved Filters
- Supported Actions in the Inbox
- Implementing News and Reviews Tiles - External
- Can we remove reviews from customers in Google?
- Reporting Fake or Non-Compliant Google Reviews
- Reviews Best Practices - Success Playbook
- Surveys
Social
- Campaign Subscription Calendar
- What are the types of posts that can be published via the tool?
- How to create Google Posts, Q&As, Offer deals and Events via the Publish Tab
- Using placeholders to customize your posts
- FAQ about Social Posting
- How do I add images or videos to a social post?
- Creating, using and sharing a template with the Template Library
- Why does my post have the status 'Inactive'?
- New Social Publisher
- How to use Social Post Approvals
- Social Media Calendar
- What Do the Social Post Status Mean & How Can I Prevent Failing Posts?
- Google Posting FAQs
- Why is the answer not published on the Q&A post?
- Ad Creative Specs & Best Practices
- Preferred Audiences and DMA Locations
- Campaign Template Publishing
- Publish Best Practices - Success Playbook
- Social Media Best Practices - Success Playbook
Locator + Pages
- FAQ about Self Serve Locator & Pages
- What is embedded Locator + Pages (Self Serve)?
- Customizations of Locator + Pages via CSS
- Locator and Pages attributes
- Filters for Locator & Pages
- Locator + Pages Components
- How to remove Hashbangs (#!) from Locator URL
- How to index pages of Locator & Pages
- Locator & Pages - JavaScript to preselect a Filter
- Customizing the pins for Locator & Pages
- Edit Locator + Pages
- How to set up a consent management for Locator & Pages
- How to embed the Uberall Locator via iFrame
- How to change the style of the map in Locator & Pages?
- Custom Filters for Locator & Pages
- How to change the name of an element in Locator & Pages?
- Business Structures for Locator & Pages
- User Data Collection for Locator & Pages
- How to add an outside element in Locator & Pages
- Locator & Pages Colour settings
- How to prevent indexing
- Can Locator + Pages be implemented into Shopify?
- How to achieve best performance and SEO for Locator + Pages?
- Locator & Pages Re-ordering Pages Components
- Map Styling for Locator + Pages
- How To Add an external HTML Widget in Locator & Pages
- Implement the Locator & Pages in a Single-page-application (SPA)
- Locator + Pages Settings
- Implement the Locator & Pages for mobile apps
- Take Our Self Build Locator for a Test Drive
- Best Practices for Service Area Locations on L+P
- Switching from Google Maps to Mapbox
- Switching from Google Maps to Mapbox
- Locator and Local Pages Best Practices - Uberall Success Guide
- Locator & Local Pages: Accessibility Version Update
- How to Update the Location Slug
- How should my location's name be structured?
- Content List for Locator & Pages
- Tips to improve your Locator page
Analytics
- What is Advanced Analytics?
- Facebook Post Performance Report
- Apple Business Connect Insights Report
- Local SEO 2.0
- Customer Experience Report
- Reputation Insights (formally Customer Feedback/Experience)
- Facebook Reach Released June 2025
- Facebook Post Performance Released in June 2025
- Yelp Insights Revamped - Released July 2025
- Competitor Intelligence Beta - Beta 2025
- Analytics & Insights Best Practices - Success Playbook
- Facebook Impressions Released in June 2025
