Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    US English (US)
    FR French
    DE German
    ES Spanish
    IT Italian
    JP Japanese
    • Home
    • User Guides
    • AI
    • AI Powered Features

    AI Powered Review Responses & Auto Replies

    An overview of the AI reply features & how to respond to reviews utilizing Artificial Intelligence.

    Written by Riley Parada

    Updated at September 2nd, 2025

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      API Guides 'Near Me' 360 Product descriptions New here Configuration and Connection Guides
    • Uberall Academy and Learning Resources
      Learning Resources - Best Practices Uberall Academy
    • User Guides
      AI What's New Platform Status and General FAQs Homepage The Dashboard Location Hub Review Management Messages Social Locator + Pages Analytics Directories Mobile App Directories
    • Connecting Tools
      Connection Troubleshooting API
    • Org Settings
      Users Billing API Keys Webhooks Legal Documentation Product Descriptions
    + More

    Table of Contents

    AI Review Responses What is it? Where can I find it? How does it work? Which directories does it work on? Does it work with multiple languages? Full List of Supported Languages AI Auto Responses What is it? How does it work?

    AI Review Responses

    What is it?

    Powered by chatGPT, you can now generate a reply to a review with the click of one button. The AI will have an understanding of the sentiment of the review, the rating of the review, the business name, the customer's name (if public), the business category, and the language they left the review in. Knowing all this, it will be able to generate a curated reply on demand. 

     

    We understand that responding to reviews can be repetitive, and sometimes challenging on how to say similar statements in different ways. This feature should help you when you’ve run out of creative ways to respond to those reviews.

     

    You can utilize it in the feed on a review by review basis to save time typing out custom responses. Just look for the following button to suggest a reply! 

     

     

    Where can I find it?

     

    If you're interested in accessing this feature, you'll find it within the Customers tab, specifically under the Feed (Beta) sub-tab. The Feed tab will be a new and improved, email inbox style view that encompasses customer touch points that need a response from channels such as Google Reviews, Yelp, TripAdvisor, Facebook, Instagram etc. From this feed you can view, respond and interact with incoming reviews, comments, social posts etc.

     

    Keep in mind that this feature is exclusive to the new Feed, currently in its beta stage. However, please be aware that depending on your account settings, the new Feed may not be visible by default.

     

     

    How does it work?

    Check it out here for a further in depth video of how it works for the first version. Start by going to the Feed (Beta) page within the Customers tab. Find an incoming review, and look for the suggest a reply button, and click it to generate the response of your latest review. To regenerate the response, hit it again and watch it rewrite the response.

     

    Which directories does it work on?

    The AI works for replies to any content that is considered a Review meaning that the user has left a rating and optional comment. This includes Google Reviews, Yelp Reviews and Facebook Recommendations.

    Note that the AI replies do not work for Facebook Social Posts or Comments, as those are not reviews. 

     

    Does it work with multiple languages?

     

    As requested, the AI Review Response feature now generates responses in the language that the review was left in. No translation needed! This feature currently works on over 57 languages. The full list can be found below:

     

    Full List of Supported Languages

    1. Afrikaans
    2. Arabic
    3. Armenian
    4. Azerbaijani
    5. Belarusian
    6. Bosnian
    7. Bulgarian
    8. Catalan
    9. Chinese
    10. Croatian
    11. Czech
    12. Danish
    13. Dutch
    14. English
    15. Estonian
    16. Finnish
    17. French
    18. Galician
    19. German
    20. Greek
    21. Hebrew
    22. Hindi
    23. Hungarian
    24. Icelandic
    25. Indonesian
    26. Italian
    27. Japanese
    28. Kannada
    29. Kazakh
    30. Korean
    31. Latvian
    32. Lithuanian
    33. Macedonian
    34. Malay
    35. Marathi
    36. Maori
    37. Nepali
    38. Norwegian
    39. Persian
    40. Polish
    41. Portuguese
    42. Romanian
    43. Russian
    44. Serbian
    45. Slovak
    46. Slovenian
    47. Spanish
    48. Swahili
    49. Swedish
    50. Tagalog
    51. Tamil
    52. Thai
    53. Turkish
    54. Ukrainian
    55. Urdu
    56. Vietnamese
    57. Welsh
     
     

     

    Keep in mind that not all languages have the same level of accuracy in predicting the correct words. Full list of language accuracy found below:
     

    Note: MER stands for Match Error Rate which represents accuracy. A lower score is better.

     

     

    AI Auto Responses

    What is it?

    Auto Responses currently work by allowing users to respond to incoming reviews automatically through pre-set templates, and activation criteria. Currently a maximum of 20 templates can be set, with the first 3 being generated by AI. It's a quite simple and effective automation to help customers manage many reviews without having to individually respond to all of them. Now we can generate those templates with the power of AI.

     

    How does it work?

    Simply navigate to the reply assistant tab, where you'll be able to create a new Auto Response template as usual. From there, you'll be able to set the review rating criteria and then suggest the response to be used, all with Artificial Intelligence. 

     

    Once a response is generated for the template, you can either regenerate it for a new one or save it. Once saved with the criteria and activated, the template will be sent automatically for every review that triggers that criteria. Essentially working as an assistant helping respond to many reviews as they come in. 

     

     

     

    response ai review artificial intelligence ai replies ai response suggestions auto response ai auto response reviews

    Was this article helpful?

    Yes
    No
    Give feedback about this article

    Related Articles

    • AI Bulk Replies
    • AI-Social Writer

    Copyright 2025 – uberall.

    Knowledge Base Software powered by Helpjuice

    Expand