Dashboard

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Understanding the Dashboard

The Dashboard is a basic analytics page that provides information how your locations are performing at a glance. The left hand side shows the Navigation Panel Center Dashboard gives an overview of the completeness, duplicate suppressions and listings of the locations as well as insights on GMB and Facebook Right hand side - the Activity Panel, show

March 14th, 2019 2228 views 0 likes
What does Profile Completeness mean?

Locations can only be created and successfully synced in certain directories depending on their data requirements. We will qualify your Profile Completeness as incomplete if locations have any missing fields, regardless if they are synced or not. In the Dashboard ‍ you will be able to see the average completeness of your locations as a percentage

March 14th, 2019 1365 views 0 likes
What are the metrics widgets on the Dashboard?

The metrics widgets on the Dashboard allow you to have deeper insights on the performance of your online listings. Tip: You can hover the mouse on the "i" icon next to each widget to get a short explanation about them. Average Rating The average of the customer feedback including a star rate. This is what you see if you have multiple locations and

April 4th, 2019 1900 views 0 likes
How to check rating history and trends from my customer reviews?

Smart Insights is a feature that allows you to see the rating history for reviews both globally and on a location level, and find out what’s trending in your customer feedback. There are two widgets available on the Dashboard as well as on the export file: Reviews Analysis Average Rating Activity Reviews Analysis: Displays the list of top 100 words

April 9th, 2019 974 views 0 likes
Direct Search, Indirect (or Discovery) Search and Branded Search in Google metrics

Direct Search Direct searches happen when a user is looking for a specific location. E.g: A customer would like to have coffee at the Café Yummy. The keywords used would be the name of the business. Indirect (or Discovery) Search Indirect (or discovery) searches happen when a user is looking for a product, service or category that is offered by a c

April 9th, 2019 1335 views 0 likes
Why is the number of reviews on the Global Dashboard different than the one on Location level?

The reason for this discrepancy is that the review section on Location level can also contain questions or photos. Such a "review" does not contain an actual rating. On the Global Dashboard, we only display the amount of the actual reviews (with ratings). Therefore, we will show: on the location level or on the location list: the sum of the total re

April 9th, 2019 795 views 0 likes
Why are the insights graphs for Impressions and Clicks of Google and Facebook empty?

Read this article‍ if you would like to know more about the metrics that are displayed in our Dashboard. The system is allowed to retrieve data regarding Impressions and Clicks only after the user has connected their Google and Facebook accounts. Make sure your accounts are connected by logging in the platform and navigating to the 'Directories' tab

October 11th, 2019 420 views 0 likes
Why are the Google insights of the last days missing in the dashboard?

The system is retrieving the insights data on a daily basis, however, Google provides the insights data via api with a delay of up to 5 days. If you notice the last days are missing in the insights graph, please allow up to one week for the insights to be populated.

April 21st, 2021 703 views 0 likes