Messages

• Messages - Frequently Asked Questions

  What is Messages Product?  Messages is a product that can enable you to have direct conversations with your consumers via multiple channels from any location you currently have inside Uberall.  What Channels are available in Messages?  Currently, Messages support Google Business Messages (Mobile) and Facebook Messenger (Mobile & Desktop) (Locati

  December 13th, 2022 9474 views 0 likes
• [External] Messages - Webchat Channel

  What's Webchat? Webchat is a widget that you can embed on your website or any web page of your liking. With the help of the human-like chatbot, you give large amounts of website visitors personalized answers at scale that help and convert them. With Webchat you can achieve the following:  Respond to location-based questions through your chatbot or y

  August 31st, 2023 8997 views 0 likes
• How to Create Contact Forms and Manage Requests

  Introduction Uberall's Contact Forms enable businesses to setup a widget on owned websites to ingest customer inquiries. This offers a solution for those that may not have the bandwidth (or may not prefer) to manage direct customer chats, but still want to be able to engage with their customers. By offering a contact form, customers and prospects ca

  February 22nd, 2024 8560 views 0 likes
• Knowledgebase File Guideline

  Description The primary objective of the knowledge base is to encompass information that is not currently supported by Uberall's location data. This style guide outlines a series of standards and recommendations for crafting your Knowledgebase file. It aids in ensuring that our Chatbot delivers the most optimal responses. The general style guide is

  April 11th, 2024 8491 views 0 likes
• Changes to Google Business Messages & Call History

  Google has recently announced upcoming changes that may impact your customer communication strategies. After July 31, 2024, Google will no longer support Google Business Messages or Call History. This article will help to provide clarity on the changes and actions you can take to mitigate the effects on your business.    Article Summary: Google is d

  May 29th, 2024 9678 views 0 likes
• The chats interface

  As part of the Conversations product, we've also created the chats module, a section where a user can see the interactions between the bot and the user and even "jump in" to the conversation, taking the bot out of the conversation and continuing it human-to-human. Getting notified of new messages: We currently have 2 methods of updating our users of

  October 27th, 2021 9424 views 0 likes