Customer Feedback

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How to manage your business reputation from the Customer Feedback tab

The Customer Feedback and Publish tab‍ sections constitute the reputation management part of our platform. What can you do in our platform regarding your customer engagement? With our platform, you can first gather and manage feedback of your locations. It empowers you to view and reply to online reviews across multiple platforms, all from one in

April 9th, 2019 1572 views 0 likes
How can I approve, decline or edit replies to reviews from other users?

Approval Workflows are helpful when there is a need to limit user rights (permissions) for a certain action - in this case, it will restrict the possibility to publish replies to reviews, meaning that someone else will need to approve it before it goes live. If a certain user needs approval, they will be able to write a reply, but it won't be immedi

April 9th, 2019 1455 views 0 likes
Setting email notifications for pending review approvals

If you are responsible for approving someone else's response to a review on the Customer Feedback tab, you can be notified by email when a pending approval is required. You can set this on the User Rights tab as well as in Settings (top right corner). The two options are: Immediate: sends an email for each new reply pending approval. The email link

April 17th, 2019 1205 views 0 likes
How do I update my response to a user review on Google?

In order to update your response to a user review on Google, please follow the steps: On the Customer Feedback section of our platform, find and select the specific review - it may be helpful to filter by date range, directory, or feedback type. Write the new comment below the existing response and press Submit. The re-submission will replace your i

April 9th, 2019 993 views 1 likes
FAQ about Customer Feedback

What is the turnaround time for us to receive data related to Customer Feedback? Our platform reflects the feedback as soon as it is made available to us via api from the directory. However, Insights, Clicks and Views often experience a delay of up to 5 days on Google. As soon as Google makes the data available, the system will reflect the informati

April 17th, 2019 1338 views 0 likes
How to enable approval workflows for reviews

What are Approval Workflows for reviews? Approval Workflows are helpful when there is a need to limit user rights for a certain action - in this case, it will restrict the possibility to publish replies to reviews on the section Customer Feedback of our app. How to enable the feature First you need to ask your Customer Operations Manager to enable t

April 9th, 2019 833 views 1 likes
How to search in the customer feedback section?

This article shows how the search in the customer feedback section works and what options there are to use the search in the best possible way. Search function Like any other search bar, the one of the customer feedback can be used to search for keywords in the form of free text: Search for a keyword: If you enter a certain keyword as a parameter fo

April 14th, 2021 398 views 0 likes
Response Library

What is Response Library? Response Library is a user-created collection of response templates that can be used again and again when replying to customer reviews. It significantly reduces the time needed to reply to reviews and makes it easy for responders to give relevant, brand-aligned answers to customer reviews - helping you improve your respon

March 24th, 2022 559 views 0 likes
Automated Responses

What is Automated Responses? Automated Responses is the ability to set up personalized review response templates to reply automatically to star-only reviews on Google . It ensures that each star-only review will receive a personalized reply, saving you significant time and providing a better experience for your customers. Automated Responses is p

July 8th, 2022 141 views 1 likes