Customer Feedback

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How to manage your business reputation from the Customer Feedback tab

The Customer Feedback and Publish tab‍ sections constitute the reputation management part of our platform. What can you do in our platform regarding your customer engagement? With our platform, you can first gather and manage feedback of your locations. It empowers you to view and reply to online reviews across multiple platforms, all from one in

April 9th, 2019 2578 views 0 likes
How can I approve, decline or edit replies to reviews from other users?

Approval Workflows are helpful when there is a need to limit user rights (permissions) for a certain action - in this case, it will restrict the possibility to publish replies to reviews, meaning that someone else will need to approve it before it goes live. If a certain user needs approval, they will be able to write a reply, but it won't be immedi

April 9th, 2019 2080 views 0 likes
Setting email notifications for pending review approvals

If you are responsible for approving someone else's response to a review on the Customer Feedback tab, you can be notified by email when a pending approval is required. You can set this on the User Rights tab as well as in Settings (top right corner). The two options are: Immediate: sends an email for each new reply pending approval. The email link

April 17th, 2019 1670 views 0 likes
How do I update my response to a user review on Google?

In order to update your response to a user review on Google, please follow the steps: On the Customer Feedback section of our platform, find and select the specific review - it may be helpful to filter by date range, directory, or feedback type. Write the new comment below the existing response and press Submit. The re-submission will replace your i

April 9th, 2019 1406 views 1 likes
FAQ about Customer Feedback

What is the processing time for us to receive data related to Customer Feedback? Our platform reflects the feedback as soon as it is made available to us via API from the directory. Insights, Clicks and Views often experience a delay of up to 5 days on Google. As soon as Google makes the data available, the system will reflect the information. Is

April 17th, 2019 2299 views 0 likes
How to enable approval workflows for reviews

What are Approval Workflows for reviews? Approval Workflows are helpful when there is a need to limit user rights for a certain action - in this case, it will restrict the possibility to publish replies to reviews on the section Customer Feedback of our app. How to enable the feature First, you will need to contact us so that we can activate this fe

April 9th, 2019 1323 views 1 likes
How to search in the customer feedback section?

This article shows how the search in the customer feedback section works and what options there are to use the search in the best possible way. Search function Like any other search bar, the one of the customer feedback can be used to search for keywords in the form of free text: Search for a keyword: If you enter a certain keyword as a parameter f

April 14th, 2021 981 views 0 likes
Response Library

What is Response Library? Response Library is a user-created collection of response templates that can be used again and again when replying to customer reviews. It significantly reduces the time needed to reply to reviews and makes it easy for responders to give relevant, brand-aligned answers to customer reviews - helping you improve your respon

March 24th, 2022 2108 views 0 likes
Automated Responses

What is Automated Responses? Automated Responses is the ability to set up personalized review response templates to reply automatically to star-only reviews on Google . It ensures that each star-only review will receive a personalized reply, saving you significant time and providing a better experience for your customers. Automated Responses is p

July 8th, 2022 1421 views 2 likes
Why was a Google review not auto-responded?

You might be wondering why the automation response did not work for your Google reviews. It could be one of the following: The location is not yet configured. The review contains a text - the automation is for star-only reviews. It's an updated review - it only works for brand-new reviews. If it already exists in our system and it gets updated, w

July 31st, 2023 119 views 0 likes