Customer Feedback

• How to manage your business reputation from the Customer Feedback tab

  The Customer Feedback and Publish tab‍   sections constitute the reputation management part of our platform. What can you do in our platform regarding your customer engagement? With our platform, you can first gather and manage feedback  of your locations. It empowers you to view and reply to online reviews across multiple platforms, all from one in

  April 9th, 2019 1092 views 0 likes
• How can I approve, decline or edit replies to reviews from other users?

  Approval Workflows are helpful when there is a need to limit user rights (permissions) for a certain action - in this case, it will restrict the possibility to publish replies to reviews, meaning that someone else will need to approve it before it goes live. If a certain user needs approval, they will be able to write a reply, but it won't be immedi

  April 9th, 2019 1023 views 0 likes
• Setting email notifications for pending review approvals

  If you are responsible for approving someone else's response to a review on the Customer Feedback tab, you can be notified by email when a pending approval is required. You can set this on the User Rights tab as well as in Settings (top right corner). The two options are: Immediate: sends an email for each new reply pending approval. The email link

  April 17th, 2019 875 views 0 likes
• How do I update my response to a user review on Google?

  In order to update your response to a user review on Google, please follow the steps: On the Customer Feedback section of our platform, find and select the specific review - it may be helpful to filter by date range, directory, or feedback type. Write the new comment below the existing response and press Submit. The re-submission will replace your i

  April 9th, 2019 677 views 1 likes
• FAQ about Customer Feedback

  What is the turnaround time for us to receive data related to Customer Feedback? The frequency with which our platform gets feedback data from the directories depends on the type of feedback and the directory. For example, Reviews, Insights, Clicks and Views on Google require up to three days to be shown on your dashboard.  Is it possible to answer

  April 17th, 2019 1007 views 0 likes
• How to enable approval workflows for reviews

  What are Approval Workflows for reviews? Approval Workflows are helpful when there is a need to limit user rights for a certain action - in this case, it will restrict the possibility to publish replies to reviews on the section Customer Feedback of our app. How to enable the feature First you need to ask your Customer Operations Manager to enable t

  April 9th, 2019 584 views 1 likes
• How to search in the customer feedback section?

  This article shows how the search in the customer feedback section works and what options there are to use the search in the best possible way. Search function Like any other search bar, the one of the customer feedback can be used to search for keywords in the form of free text: Search for a keyword: If you enter a certain keyword as a parameter fo

  April 14th, 2021 128 views 0 likes