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    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
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    • Getting Started
      New here Configuration and Connection Guides
    • Academy and Learning Resources
      Learning Resources - Best Practices Academy
    • User Guides
      AI What's New Platform Status and General FAQs Homepage The Dashboard Location Hub Review Management Messages Social Locator + Pages Analytics Directories Mobile App 'Near Me' 360
    • Connecting Tools
      Connection Troubleshooting API
    • Org Settings
      Users Billing API Keys Webhooks
    + More

    AI

    • AI Powered Features
    • UB-I: AI Assistant

    What's New

    • Webinars
    • September 2025 ☕️ Release Notes
    • Q3 2025 🍁 Release Notes for Partners and Resellers
    • August 2025 ☀️ Release Notes
    • July 2025 ☀️ Release Notes
    • Spring 2025 🌸 Release Notes - Partners
    • View All 22 Articles

    Platform Status and General FAQs

    • FAQ Section
    • Platform Status
    • Introduction to our platform
    • Security and Compliance at Uberall
    • Two-factor authentication (2FA)
    • How can I reach Google support?
    • View All 7 Articles

    Homepage

    • Homepage 2.0
    • Homepage - Revenue Estimator
    • Insights (Homepage)

    The Dashboard

    • Understanding the Dashboard
    • What are the metrics widgets on the Dashboard?
    • Direct Search, Indirect (or Discovery) Search and Branded Search in Google metrics
    • Why is the number of reviews on the Global Dashboard different than the one on Location level?
    • Why are the insights graphs for Impressions and Clicks of Google and Facebook empty?
    • View All 8 Articles

    Location Hub

    • Businesses
    • Locations
    • Collections

    Review Management

    • Reply Assistant
    • Review Generation
    • Automated Responses
    • How to check rating history and trends from my customer reviews?
    • How can I approve, decline or edit replies to reviews from other users?
    • How do I update my response to a user review on Google?
    • How to manage your business reputation from the Review Management tab
    • FAQ about Customer Feedback
    • View All 15 Articles

    Messages

    • The chats interface
    • Messages - Frequently Asked Questions
    • [External] Messages - Webchat Channel
    • How to Create Contact Forms and Manage Requests
    • Knowledgebase File Guideline

    Social

    • Campaign Subscription Calendar
    • What are the types of posts that can be published via the tool?
    • How to create Google Posts, Q&As, Offer deals and Events via the Publish Tab
    • Using placeholders to customize your posts
    • FAQ about Social Posting
    • View All 19 Articles

    Locator + Pages

    • FAQ about Self Serve Locator & Pages
    • What is embedded Locator + Pages (Self Serve)?
    • Customizations of Locator + Pages via CSS
    • Locator and Pages attributes
    • Filters for Locator & Pages
    • View All 39 Articles

    Analytics

    • What is Advanced Analytics?
    • Facebook Post Performance Report
    • Apple Business Connect Insights Report
    • Local SEO 2.0
    • Customer Experience Report
    • View All 12 Articles

    Directories

    • Directories General
    • Directories List

    Mobile App

    • Uberall's Mobile App
    • Replying to reviews on the Mobile app
    • How to contact support directly from the mobile app?
    • Frequently asked questions about the mobile app
    • The Mobile App's AI-Social Writer and Tone Adjuster

    'Near Me' 360

    • Near Me 360 - External Guide for whitelabel

    Popular Articles

    1. How do I manage 'duplicates' in Google Business Profile?
    2. Bulk Verification for Google Business Profile (GBP)
    3. Introduction to our platform
    4. Setting permissions for individual users
    5. How to remove Hashbangs (#!) from Locator URL
    6. Facebook (FB) Connect Guide
    7. AI Powered Review Responses & Auto Replies
    8. How to give people admin access to your Instagram account
    9. How can I add or modify location data in bulk?
     

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