The system is allowed to retrieve data regarding Impressions and Clicks only after the user has connected their Google and Facebook accounts.
Make sure your accounts are connected by logging in the platform and navigating to the 'Directories' tab on the location. Click on 'Connect' to connect your Google and Facebook accounts.
Please note that the user needs Owner or Administrator rights on the Google listing in order to connect it.
By connecting through Listing connector the user gives authorization to retrieve the insights data directly from Google My Business (GMB) and Facebook (FB).
If you have already connected the accounts and the insights are still missing, please allow the system at least 5 days to retrieve the information.