Sandbox – reset dates & FAQs

Everything you need to know about Sandbox

Last updated on February 27th, 2023

Sandbox environment

We provide a sandbox environment allowing you to test new features without the risk of overwriting business-critical production data. Our sandbox environment is a mirrored copy of our production environment – both code-wise and database-wise. This way, we guarantee that you get timely access to all newly released features and you can work with your own database that you're familiar with.

Why do we reset the sandbox environment every two weeks?

We keep the sandbox data up to date with our production data which is the source of truth. Sandbox data is only temporary so by enforcing a reset every 2 weeks, we can be confident that the sandbox data stays up-to-date and closely matches our production environment.

Can we do a custom reset outside of the schedule or for a single client?

Unfortunately, we cannot facilitate that.

How long does it take for the sandbox to be operational again?

Usually, it takes about an hour or two to be operational again. To be sure your workflows are not impacted, consider that it can take up to 24 hours to reset the sandbox data, transfer over the production data and re-index it on sandbox. During this period, the sandbox environment may not be accessible or data may not appear in the platform or be returned in the API.

Reset dates

For your convenience, find the dates when the sandbox environment is reset.

2020-2021

  • Tuesday, 13 October 2020
  • Tuesday, 27 October 2020
  • Tuesday, 10 November 2020
  • Tuesday, 24 November 2020
  • Tuesday, 8 December 2020
  • Tuesday, 22 December 2020 - Skipped
  • Tuesday, 5 January 2021
  • Tuesday, 19 January 2021
  • Tuesday, 2 February 2021
  • Tuesday, 16 February 2021
  • Tuesday, 2 March 2021
  • Tuesday, 16 March 2021
  • Tuesday, 30 March 2021
  • Tuesday, 13 April 2021
  • Tuesday, 27 April 2021
  • Tuesday, 11 May 2021
  • Tuesday, 25 May 2021
  • Tuesday, 8 June 2021
  • Tuesday, 22 June 2021
  • Tuesday, 6 July 2021
  • Tuesday, 20 July 2021
  • Tuesday, 3 August 2021
  • Tuesday, 17 August 2021
  • Tuesday, 31 August 2021
  • Tuesday, 14 September 2021
  • Tuesday, 28 September 2021
  • Tuesday, 12 October 2021
  • Tuesday, 26 October 2021
  • Tuesday, 9 November 2021
  • Tuesday, 23 November 2021
  • Tuesday, 7 December 2021
  • Tuesday, 21 December 2021
 

2022

  • Tuesday, 4 January 2022
  • Tuesday, 18 January 2022 - skipped
  • Tuesday, 1 February 2022
  • Tuesday, 15 February 2022
  • Tuesday, 1 March 2022
  • Tuesday, 15 March 2022
  • Tuesday, 29 March 2022
  • Tuesday, 12 April 2022
  • Tuesday, 26 April 2022
  • Tuesday, 10 May 2022
  • Tuesday, 24 May 2022
  • Tuesday, 7 June 2022
  • Tuesday, 21 June 2022
  • Tuesday, 5 July 2022
  • Tuesday, 19 July 2022
  • Tuesday, 2 August 2022
  • Tuesday, 16 August 2022
  • Tuesday, 30 August 2022
  • Tuesday, 13 September 2022
  • Tuesday, 27 September 2022
  • Tuesday, 11 October 2022
  • Tuesday, 25 October 2022
  • Tuesday, 8 November 2022
  • Tuesday, 22 November 2022
  • Tuesday, 6 December 2022
  • Tuesday, 20 December 2022
  • Tuesday, 3 January 2023
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2023

  • Tuesday, 3 January 2023
  • Tuesday, 17 January 2023
  • Tuesday, 31 January 2023
  • Tuesday, 14 February 2023
  • Tuesday, 28 February 2023
  • Tuesday, 14 March 2023
  • Tuesday, 28 March 2023
  • Tuesday, 11 April 2023
  • Tuesday, 25 April 2023
  • Tuesday, 9 May 2023
  • Tuesday, 23 May 2023
  • Tuesday, 6 June 2023
  • Tuesday, 20 June 2023
  • Tuesday, 4 July 2023
  • Tuesday, 18 July 2023
  • Tuesday, 1 August 2023
  • Tuesday, 15 August 2023
  • Tuesday, 29 August 2023
  • Tuesday, 12 September 2023
  • Tuesday, 26 September 2023
  • Tuesday, 10 October 2023
  • Tuesday, 24 October 2023
  • Tuesday, 7 November 2023
  • Tuesday, 21 November 2023
  • Tuesday, 5 December 2023
  • Tuesday, 19 December 2023
  • Tuesday, 2 January 2024
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