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    Why was a Google review not auto-responded?

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    If you still have questions or prefer to get help directly from an agent, please submit a request.
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    You might be wondering why the automation response did not work for your Google reviews. 

    It could be one of the following:

    • The location is not yet configured. 
    • The review contains a text - the automation is for star-only reviews.
    •  It's an updated review - it only works for brand-new reviews. If it already exists in our system and it gets updated, we do not auto-respond to it.
    auto-response google review

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