What is a Hard Re-auth? 

A Hard Re-Auth is a more aggressive alternative to simply re-authenticating your Facebook connection within MomentFeed. Typically, re-authenticating your Facebook connection is done completely within MomentFeed and is only refreshing your Facebook connection. A Hard Re-Auth is completely removing any access MomentFeed has to your Facebook account and as a result, your brand. Once you complete the re-auth, a new connection is established.

Why would I need to do it?

There are times when your Facebook token gets ‘stuck’. When this happens Facebook is not sending or receive data to or from MomentFeed. Even though a normal re-auth fixes a majority of connectivity issues, once your token is stuck, a hard re-auth is required to wipe out the bad connection and establish a new one.

Okay, I’m ready. How do I do it? 

1. Log into your MomentFeed Account
2. Click on the setting cogwheel located in the upper right-hand corner
3. Click on ‘Settings’
4. Hover over the green checkmark next to the Facebook icon and click on the red x to de-authenticate
5. Open another tab and then go to your Facebook account (not the page but the Facebook profile)
6. Click on the upper right-hand dropdown
7. Click on Settings & Privacy > Settings
8. Click on Business Integrations
9. Select for MomentFeed and then click Remove.
10. Go back to MomentFeed
11. Click on the blue + button enter your Facebook credentials and accept all permissions.
12. Please be sure to also add your Ad Account information if you had one connected.