INBOX REPLY ASSISTANT - RESPONSE LIBRARY

The Response Library is a user curated collection of response templates which can be used over and over again. This feature is included for any account that has access to the Inbox (unless by request to be excluded from the rollout).

A user creates a response template, which is then visible in the library for all other users with access to that account. The creator can tag the responses to better organize the library. Users can copy/paste the template for use when responding to reviews, and can further personalize the response as needed.

In the future, users will be able to pull in replies from the Response library in additional places such as the Inbox. In the next release, the Response Library will be controlled by a product plan feature. 

See more in HelpJuice

LISTINGS

The Listings team has had a busy week managing the Google upgrade and issues. Below are the notable other changes made.

LOCATOR + PAGES

• Locations with no phone number only show the route/directions cta in the location list

• Cookies are no longer set by the storefinder

Release 3.139

18.04.2022

Analytics - Sentiment Analysis GA

The last few bugs for Sentiment Analysis have been closed, including one that prevented showing all locations on the dashboard. We’re now ready to turn this on as needed for eligible customers

Analytics - Unified (Zenit) Filters

We’ve implemented the zenit filters on top of the Advanced Analytics Filters. No significant changes now other than layout and UI but this lays the groundwork for a set of filter enhancements now that we control the interface:

Platform - Ability to set Location’s Lat/Long by moving the Pin

It’s possible to move and set the latitude and longitude for active locations by clicking on the map in the Location view (left screenshot). The user will get prompted with a view where they can update their address details and move the pin on the map.

Release 3.140

03.05.2022

Location Attributes

Location attributes now have three statuses - Yes, No, and “Removed.”

• Yes means the attribute will show on Google as the business has this attribute

• No means the attribute will show on Google as the business does not have / offer this attribute

• Remove means the attribute is removed from the location in the platform and is removed from Google so it will not be show to consumers as either offered or not offered

The UI has been updated to provide a cleaner user experience.

The API and spreadsheet have both been updated to accept all three statuses.

Payment Options

Payment Options has been updated to have a similar layout and functionality as the attributes section. This step was taken because payment and attributes share information, since certain payment types are found in both fields - so we needed the ability to set payment types with the same three statuses as attributes.

Payment Options now have three statuses - Yes, No, and “Removed.”

• Yes means the attribute will show on Google as the business has this payment option

• No mean the attribute will show on Google as the business does not have / offer this payment option

• Remove means the payment is removed from the location in the platform and is removed from Google so it will not be show to consumers as either offered or not offered

The API and spreadsheet import have been updated to match the attribute functionality.

Two Important Notes: 

1. Custom payment options will not show the Yes / No options. These will only be active or removed (as shown in the example below “Steve’s Credit Card”).

2. Google does not accept all payment types, so some that are marked yes/no may still not appear on Google.

Payment Option <-> Attribute Sync Functionality

Historically, if a user added a payment type to either the payment option or attributes field, the payment type would be added to the other field. This functionality continues.

What has changed is that the user now only needs to delete the payment type from one of the fields to delete it from both. This change was made to align with user expectations and to create cleaner, quality data.

LISTINGS

Release 3.141

17.05.2022

LOCATOR + PAGES

Click to call and email

CTAs now include the functionality to click to call for phone number and mailto for email address

Release 3.142

31.05.2022

Keyword Tool Enhancements

The keyword tool is made up of two parts, the keyword recommendation modal and the field where the actual content is written. The first two updates list below apply to the content field:

1. The keyword tool now has the option to use dynamic insertion. This feature can be found on content entry boxes under the +  icon

2. The keyword tool now has the option to use emojis. This feature can be found on content entry boxes under the emoji icon

3. The keyword tool is now turned on for all clients.

Content Collections Soft Launch

A version of Content Collections has been soft-launched to select clients for testing and feedback. This version has:

1. Full UI functionality

2. The addition of Product, Services, and Custom Content Collections

3. Content Collection information now appears in the left-hand nav (for multi-location managers) and within the location profile (all users)

4. Location Managers can now edit or view Collections at the location level

5. Edit/View permissions can be set at the user level

This version does not have:

1. Import/export functionality

2. API functionality

3. Migration of existing Content Lists into Content Collections

If you have a client that is interested in being part of the soft-launch, please contact Steve King to discuss if they meet a few additional requirements before activating the option in the product plan.

The following articles provide more details on Content Collections:

• Content Collections

• Content Items

LISTINGS

Release 3.143

14.06.2022

Automated Responses [beta]

Automated Responses lets users set up rules to respond automatically to Google star-only reviews. The user can set up triggers based on star rating and location. They create up to 20 pre-saved responses that will be cycled through randomly when a new review comes in that matches their criteria. We are launching the beta period now, and will follow up with the general launch to Be Chosen and Thrive packages.

‘Near Me’ 360 - Alignment to CoreX (iteration 1.4)

This iteration on the NM360 focused on aligning its capabilities and narrative to CoreX and our 3 value pillars (Get Found - Be Chosen - Drive Loyalty). 

The improvements focused on 2 key aspects:

1. Aligning the self-service experience multi-location prospects have with the NM360 to the CoreX platform (see example):

   1. In the multi-location results page, the Summary section now gives a performance overview across the 3 value pillars

   2. The Conclusion section now displays a radar chart with 3 pillar scores echoing the NM360 badge on the Homepage in the platform 

   3. All scores are now displayed out of 100, as they are also on the Homepage

   4. The failure screen is now beautifully on brand, identical to the one in the platform 
      
      

2. Providing a “manual bulk NM360” (on the model of our legacy BSCA) as a new sales tool for our Sales Ops team to better support our prospect conversations:

   1. In the Bulk Checks section, you can now run a Bulk NM360

   2. You simply need to upload a csv file with the list of locations (name, address, country, category id)

   3. For each location you will get a manual NM360 result, i.e. a global score, pillar scores, detailed listings accuracy data, local search ranks, average rating and competitive benchmarks for all the metrics assessed by the NM360 (as a reminder, see this article)

   4. Ping Peter Hughes (PreSales) and Lamyae Zarioh (Sales Ops) for questions! 

3. Bonus: partners are now able to show/hide sections of the NM360 results page directly in the widget they implement. See this article for details

LOCATOR + PAGES

Languages

Adds Greek as an additional language option

Snippet

Adds an 600px min height to the snippet. This aims at reducing CLS (cumulative layout shift) and as a result will improve the Lighthouse scoring.