What is a location lifecycle and how do we bill them ?
Learn more about location lifecycle and billing
Table of Contents
Location Lifecycle
Location Life Cycle is reflected by the following location statuses:
Location Status |
Are the listings updated? |
Is the location billed? Until when? |
Is the location automatically renewed? |
|
ACTIVE = location is managed by Uberall |
Yes |
Yes |
Yes |
|
CANCELLED = location is managed by uberall but won’t be renewed. This means uberall will continue to update the listing until the end date of the subscription and once the end is reached, the location will be automatically set to “INACTIVE” |
Yes, the listings are updated and billed until status is changed to INACTIVE when subscription end Date* |
No: when subscription end Date* location turns INACTIVE |
||
CLOSED = location is closed and no longer serves customers |
|
No. As soon as the status changes to CLOSED, the |
No |
|
INACTIVE = location is no longer managed by us. This means uberall will not update the listing. |
No |
Yes until subscription end Date* is reachedYes until contract endDate* is reached |
No |
|
*subscription end Date* = it is the date when the location publication period ends, determined by the product plan’s durations.
Product Plan duration examples:
Enterprise Customers
- Partners
Location Billing Cycle
Each location has its own billing cycle with start and end date. The invoices are generated on the last day of each month and sent on the working day 2 of the following month.
Disputes
Any billing disputes must be submitted in writing within 14 days of the invoice date.
Billing Contact Information
For billing inquiries, please send us an email using one of the following email address which is dependant on your uberall billing entity:
uberall Inc: customer-us@uberall.com
SIQ: customer-ca@uberall.com
Momentfeed: customer-mf@uberall.com
uberall GmbH: customer-de@uberall.com
uberall BV: customer-nl@uberall.com
uberall France: customer-fr@uberall.com
uberall LTD: customer-uk@uberall.com