If you require assistance, you can always reach our team by emailing support@uberall.com.

To help us resolve your request as quickly as possible, please make sure to include the following details when reporting an issue:

Information to Include in Your Request

1. Uberall Location ID

• Whenever you refer to specific locations, please include the Location ID
• You can find this in the URL of the location when viewing the Location Profile

Example:
https://uberall.com/en/app/uberall/locationEdit/1135553/basic-data

In this case, the Location ID is: 1135553

2. Brief Description of the Problem or Question

• Is the issue related to a specific directory?
• Does it concern particular fields (e.g., address, phone number, category)?

The more details you provide, the faster we can help!

3. Screenshots or Short Videos (if possible)

Visuals help our team reproduce bugs or errors and speed up troubleshooting.

Why This Information Matters

Providing these details enables our support team to:

• Reproduce the issue,
• Identify the cause quickly, and
• Deliver a faster, more accurate resolution.

Email Template

When contacting support, you can use the following template to make sure you include everything needed:

Subject: Support Request – [Brief description of issue]

Hello Uberall Support Team,  

I am experiencing the following issue:  

- Uberall Location ID: [Insert ID(s) here]  
- Brief description of the problem/question: [Insert details here]  
   (e.g., directory affected, fields concerned, etc.)  
- Screenshots / Videos: [Attach files if available]  

Thank you for your support!  

Best regards,  
[Your Name]  

Troubleshooting FAQ

Where can I find my Location ID?

The Location ID appears in the URL when you open a location in the platform. Example:
https://uberall.com/en/app/uberall/locationEdit/1135553/basic-data → ID = 1135553

What if I can’t provide screenshots?

If screenshots or videos are not possible, please provide detailed written steps to reproduce the issue.

What if my request concerns multiple locations?

List all relevant Location IDs in your email so we can review them together.