How can I reach Google support?
This article provides guidance on the best methods to reach out to the Google Support team.
Table of Contents
If you need to reach out to the Google Business Profile support click here.
Alternatively, you can also check out the Google Business Profile Help Center or Google's Community Forum.
Creating a thread on Google Forums
In order for the Google Support teams & Google Product Experts to best assist, please provide as many details as possible about your location and issue, like:
- The Google listing URL
- The location's website URL
- Full Business name, Address and Phone number
- Last time you contacted Google and your case ID (if applicable)
General Rules for Google escalations
- Reporter should have already contacted Google support and have a case ID
- Google support has not responded (within 7 business days) or given the wrong guidance (example: indicating to individually verify locations in a bulk-verified account)
- If guidance is incorrect, reporter should cite the page/section of Google guidelines that is in question
- Create the post on the GBP forum: https://support.google.com/business/thread/new?hl=en&sjid=16206642091861376494