About this article
Businesses may run into issues with their Google Business Profiles where a listings is or can become unpublished. With Uberall's Google Pro Services, our team is actively on the lookout for anytime a listing is unpublished. Should this happen, we flag these issues with you and Google to have them resolved.
This article will help to provide more detail around the different statuses that our team looks out for and what you need to do to help successfully publish your listings.
📋 Documents to have ready
Our team will help escalate the issue, however, Google support will request the following information to reconfirm and reinstate the listing. Having these documents ready can help ensure a smooth process and reduce any issues getting your listings published.
Standard documents for verification required
- Storefront photos displaying your business signage.
- A scanned copy or a link to your business registration showing your business address.
- A business license that shows your business address.
- A utility bill that reflects your business address.
Additional documents that will be required in order to submit an appeal when the listing is disabled/suspended or duplicate:
- Official business registration
- A business license
- Tax certificates
- Utility bills for the business, such as:
- Electricity
- Phone
- Water
- Internet
- Ensure that the business name and address on all submitted documents match the profile you are appealing for.
☑️ Verification Required
Verification is essential for setting up and managing a Google Business Profile. It ensures the accuracy of the provided information and confirms the company operates at the specified location. Verification also adds credibility to the business listing and helps prevent fraudulent or unauthorized changes.
Next Steps
Should your listing display “Verification required” our team will request that you go through the verification steps. There are various methods available to complete the verification. The options that are available to you will vary depending on what Google offers. Be sure to have your documents ready to verify your business.
Google Resource: How to Verify your Business on Google
🔑 Ownership Conflict
An ownership conflict occurs when someone else has claimed ownership of your business or location listing. Each location on Google can have only one verified owner. If your account shows the status "Access needed," another owner has verified this location on Google.
Next Steps
If you have ownership of the listing you can share ownership with our team.
Google Resource: Resolve Owner Conflicts
If you do not own the listing a request will need to be made to gain access and ownership. This will require that you provide the documents above for verifying your business. Typically, our team will need to wait and see if they hear back from the owner of the listing. If there is no response a request can be made to verify and claim ownership of the listing.
Google Resource: Request Ownership of a Business
📍 Duplicate Listing
This status occurs when Google incorrectly marks a location as a duplicate of another distinct business. For more information view the Google resource below.
Next Steps
If there is a duplicate within your account our team will request to have the listing “merged” with the already verified listing. Alternatively, if the duplicate is separate we will request with Google to create a separate listing. This will require the documents above to be shared.
Google Resource: Profiles marked as duplicate
🚫 Disabled/Suspended
A Google Business Profile may be disabled for quality violations or suspended if Google identifies that it has violated their policies and guidelines.
Next Steps
Should either of these happen, an appeal can be submitted to request to have the business profile reinstated. This will require that the team have the documents above ready to present at the time of appeal. If the documents aren't ready an appeal cannot completed.
Google Resource: Fix suspended or disabled profiles