Get your business information ready!
Table of Contents
First, we will create one account and one location manually.
On Step 3, you will download the import template add the rest of your locations to import them all at once!
Step 1 Structure your data
You can add all of your locations to a single Business or organise your locations into separate Businesses.
Important
If you actively manage your locations in Google My Business (GMB), we recommend mirroring that structure. Each GMB 'location group' should be a separate Account. If this is not the case, you will want to add all of your locations to one Account.
1. Go to the Business tab and click on "Add Business".
2. When adding a Business, ensure you appoint an 'Business Identifier'.
This is a crucial step for managing your locations with the import function.
Step 2 Add (single) location
Adding a new location in the Location Hub is quick and straightforward. Whether you’re expanding your business presence or updating your account with a new site, this guide will walk you through the steps to ensure your location is properly set up.
Step 1: Open the Location Hub
- Go to the Location Hub.
- Click Add location in the top right corner and select Add Locations Manually.
- If you’d like to learn more about the available fields, click .
Step 2: Assign the Location to a Business
- To add the location to an existing business, select the relevant business from the drop-down menu.
- To create a new business along with the location, check the box “Create a new business with the location data”.
Location Identifier (Optional but Recommended)
While not mandatory, we recommend assigning a Location Identifier to each of your locations. This will make it easier to modify your data in bulk using the import function.
Step 3: Enter the Location Details
- Select the Location Status.
- Add the General Information:
- Name
- Address (make sure to explicitly include both the street name and the street number)
- Category
- Phone number
- You can also add any additional details now, or come back and update them later.
Step 4: Save and Confirm
- Click Save changes.
- A confirmation pop-up will appear.
- Click Buy now to finalize.
Every newly created location will be invoiced according to your contract terms and conditions.
Step 5: Review and Edit if Needed
Your new location is now created!
- Review all entered information.
- To make changes, update the necessary fields and click Save changes again.
Step 3 Add locations in bulk
1. Navigate to the locations tab and click on "Export".
2. An excel will be generated containing your location data.
Important:
- The first two columns contain the identifiers.
- Location Identifiers must be unique within each account.
- DO NOT change the identifiers with the import function. Changing an identifier must be done on the location directly in the platform.
If the existing locations do not have an identifier, you will not be able to use the import function. Otherwise you will end up creating duplicates.
3. When adding new locations with the import function, make sure you add the correct Account Identifier (Column A) and a Location Identifier (Column B) for each location.
Ensure the following fields are filled out:
- status (Column C): set you location to ACTIVE or CLOSED
- addressDisplay (Column AJ):
true = your location has a physical address
false = you would like to hide the address of your location on the listings.
- autosync (Column AK):
true = your location's data will be synced as soon as you click "Save"
false = you will be required to manually click on "Sync" every time you change location data.
- Address format: streetandnumber / address line 1 (Column E) - must only contain street and street number.
Any additional information must be stored in addressextra (Column L).
If you have questions on how to populate this document, you can refer to this link and this checklist.
Important:
Do not remove the additional sheets (Events/Products/Menu/People)
4. When your locations are ready go to the locations tab and click on "Import".
You will be asked to match the fields.
Confirm that all data fields match and click "Continue".
5. If you have more than one business and you did not specify it in the file, you will be prompted to choose one.
6. The system will then prompt you with a message to review and confirm the number of locations and accounts updated/created is correct before clicking on “Import”.
Your locations will be created/updated as soon as the file has finished importing.
Error Messages
If there were any issues when importing the locations you will be notified.
To read more about common error messages and how to fix click here.
If you want to learn more about tips and tricks when using the import function click here.
If you would like to use your own file format, please follow the instructions specified here.