This article guides you through the process of changing your CNAME record to white label your app's email notifications. White labeling allows you to customize the "from" address and domain of emails sent by the platform.
Important
If the CNAME records are not updated, the email domains will default to notifications@uberall.com
Prerequisites:
- Access to your DNS settings (provided by your domain registrar or hosting provider).
- Understanding of DNS records, specifically CNAME records.
General Steps:
These steps provide general guidance. The specific steps and requirements may vary depending on your DNS provider. Here, is a general how-to configure the CNAME record. We encourage that you find the steps for your particular provider.
Create or Update the CNAME Record:
- Log in to your DNS management console.
- Create a new DNS record with the following:
| Type | CNAME |
| Name* | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx._domainkey.whitelablebrand.xxx: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.dkim.amazonses.com |
| Value** | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx._domainkey.whitelablebrand.xxx: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.dkim.amazonses.com |
* Unique Name key is provided to you by Uberall
** Value should match the name
- If the CNAME record already exists, update the CNAME Target to the new value.
- Repeat the steps for the 3 CNAME Keys you have received.
Allow Time for Propagation:
- CNAME record changes can take up to 48 hours to propagate globally.
How-to Articles
We recommended checking with your provider for any specific help articles. Here are a few examples:
Troubleshooting:
- If emails are not sent from the expected domain:
- Verify the CNAME record: Double-check the hostname and target in your DNS settings.
- Contact us for further support.