Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    US English (US)
    FR French
    DE German
    ES Spanish
    IT Italian
    JP Japanese
    • Home
    • User Guides
    • Location Hub
    • Locations

    Fixing common errors when bulk importing location data

    Written by Patricia DallAstra

    Updated at September 2nd, 2025

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Getting Started
      API Guides 'Near Me' 360 Product descriptions New here Configuration and Connection Guides
    • Uberall Academy and Learning Resources
      Learning Resources - Best Practices Uberall Academy
    • User Guides
      AI What's New Platform Status and General FAQs Homepage The Dashboard Location Hub Review Management Messages Social Locator + Pages Analytics Directories Mobile App Directories
    • Connecting Tools
      Connection Troubleshooting API
    • Org Settings
      Users Billing API Keys Webhooks Legal Documentation Product Descriptions
    + More

    If you are having issues when importing locations, you may have some formatting flaws. If that is the case, you will get error messages after your import, indicating what exactly went wrong. 

    Here are some of the most common issues and how to solve them:

    Wrong Format

    You will be informed about:

    •  which field has been incorrectly filled, for example, 'opening hours'
    • what is the exact type of error and the value that has been submitted in the file. In this case, you will have to edit the information directly on the file and import it again.

    Normalization Error

    Most of our directories expect GeoCoordinates in order to create a listing. Normalisation is how we call the process of verifying a location's address and retrieving its GeoCoordinates.

    A normalization error occurs when we are unable to find a given address on the map, therefore the location cannot be pinned. As a result, the affected location will have to be manually corrected.

    In order to do that, click on the location specified in the error message. This will lead you to a map where you will be able to pin down the exact address. After saving this action, the address will be normalized.

    Missing Business ID

    If you have more than one account and are importing locations for different ones, you will have to specify it in the file. If some locations have a Business ID and other do not have one or have one that is incorrect, you will receive an error message at the matching stage of the import as shown below:


     

    importing correcting

    Was this article helpful?

    Yes
    No
    Give feedback about this article

    Related Articles

    • What happens if a customer posts pictures of my location on directories?
    • What do the different location statuses mean?
    • What should I do if my business location is permanently closed?
    • What you should know about Opening Hours
    • What are location Labels and how to use them?

    Copyright 2025 – uberall.

    Knowledge Base Software powered by Helpjuice

    Expand