Multi-Language Support (Review and reply translations)

Note: This feature is available exclusively for the Reviews Plus add-on

Introduction

Reply in any language! Translate any incoming or outgoing review in seconds. Your reply goes back in the reviewer's language, in your brand voice, without leaving the inbox.

Benefits

• Maintain and grow your global brand presence by ensuring no engagement opportunity is missed
• Achieve higher operational efficiency by eliminating the need for external translation tools which disrupt workflows 

How to use the feature?

Access the feature: Navigate to the Inbox in the Uberall platform

Open a Review:

• Select a review from the Inbox
• Find the translate icon on the right context panel that is opened
• Click the icon open the language menu
  • Note: The default translation language will match the language defined in your user settings
• Select a language - the review's text updates in place
  • You will see the language the review is translated to as well as the original review language
  • See original - will translate the text back to the original review language

Reply to a Review:

• Write your reply
• Upon writing your reply, you can access the translate icon in the action bar of the reply box
• Click the icon open the language menu
  • Note: The default translation language will match the language defined in your user settings
• Select a language - the reply text updates in place
  • You will see the language the reply is translated to and click to see your original reply
  • Translating works for any written reply whether it was directly written, added by a response template or generated by AI