uberall Knowledge Base

Invite Uberall to Your Google Locations

Published June 27th, 2023 by Katrin Köster

While it is not mandatory that Uberall obtains shared access to your Google Business Profile (GBP) locations, having visibility over your locations in your GBP account will majorly improve our abilities to troubleshoot or advise on matters related to your Google Business Profile directly. Since October 2020, we use a Google Organization Account (al

Bulk Verification for Google Business Profile (GBP)

Published October 22nd, 2019 by Katrin Köster

Overview Bulk verification on Google Business Profile (GBP) enables companies with 10+ locations to manage and verify their locations in bulk, therefore bypassing the one-by-one verification process (through postcard, phone calls etc.). Once a business is bulk verified, their new locations are also eligible for immediate verification provided the l

How to give people admin access to your Instagram account

Published February 7th, 2024 by Katrin Köster

If you would like to connect your Instagram account to Uberall, you need to make sure that the Facebook user who is connecting Uberall to Instagram has the right permissions - otherwise, the respective Instagram account might not show up during the connection process. This article aims to show you how you can make sure that the connecting Facebook u

FAQ about Customer Feedback

Published April 17th, 2019 by Katrin Köster

What is the processing time for us to receive data related to Customer Feedback? Our platform reflects the feedback as soon as it is made available to us via API from the directory. Insights, Clicks and Views often experience a delay of up to 5 days on Google. As soon as Google makes the data available, the system will reflect the information. Is

How to Add and Manage "Services"

Published December 5th, 2023 by Katrin Köster

Info This guide only applies to you if Content Collections are enabled in your product plan. If not, please read this article about how to add and manage services. General Information There are different ways you can add and manage services: In the platform. This is the best option if you want to add services only to a few locations. Via the

FAQ about Instagram

Published March 14th, 2019 by Katrin Köster

What is Instagram? Instagram is a social networking platform that allows sharing photos and videos. Users can share images publicly, privately or to pre-approved followers. It provides users with several photo editing options and filters. How to create and access an Instagram profile Instagram profiles can be accessed on mobile phones via the Instag

How to correctly enter your address

Published September 30th, 2019 by Katrin Köster

A correctly formatted address for your location is crucial to ensure correct processing and synchronisation with all connected directories. This article explains how you can find a valid address, format it correctly and enter it in the Uberall platform. What happens when you add or change an address? Whenever you add an address to your location (whe

Google Updates

Published July 20th, 2022 by Katrin Köster

In some cases, Google decides to publish different address, opening hour, or website data on the Google Maps listing itself if they have reason to assume that they have more up-to-date data. This means that the data that is visible on Google Maps and/or Google Search deviates from the data in your Google Business Profile (which is the data that we

Service Areas and Service Area Businesses (SAB)

Published September 16th, 2019 by Katrin Köster

General Information What is a Service Area? The service area is for businesses that visit or deliver to local customers. For example: A business that visits or delivers to customers, but doesn't serve customers at its business address (e.g. a plumber, private lessons or cleaning service). This is called a Service Area Business. A business tha

Facebook "Stores" Tab & Store Locator

Published October 7th, 2022 by Katrin Köster

What happened to the "Stores" tab? Facebook has decided to completely discontinue the "Stores" tab that was previously available for brand pages. Instead, the FB store locator (which was available under the "stores" tab) will be part of paid ad campaigns that can be managed via the Meta Ads Manager. This is the statement that we received from the Fa

EVSE IDs and how to add them

Published February 20th, 2025 by Katrin Köster

What is the EVSE ID? The EVSE ID (Electric Vehicle Supply Equipment Identifier) is a unique identifier assigned to each EV charging point/socket. A charging station can therefore have several EVSE IDs assigned to it. It is used in charging networks to distinguish different charging stations and ensure proper billing and authentication. Structure

Facebook Connect Troubleshooting Guide

Published March 1st, 2021 by Katrin Köster

Introduction In order to successfully connect your Uberall location with your Facebook page (individual pages or pages in the brand page/location page structure), there are some requirements that need to be met. Make sure to check all the points listed in this article. This article will help you eliminate all possible issues if: you have connected

How to Download Facebook Stores/Location Pages

Published November 30th, 2023 by Katrin Köster

General Information If you have a brand page/location page structure in Facebook, your locations pages will be nested underneath your brand page. These Facebook locations pages - or “stores” can be viewed in a single list in the Meta Business Suite, and you can download them as a .xlsx file. How to Download your Facebook Location Pages/Stores

Share Access to your Facebook Business Account with Uberall

Published November 24th, 2023 by Katrin Köster

General Information Having access to your Facebook pages in the Meta Business Suite can help us significantly to troubleshoot specific issues with the connection between the Uberall platform and Facebook. Facebook allows to invite “partners” (other Facebook Business accounts) to a Facebook Business account, without having to share access with a sp

What Do the Social Post Status Mean & How Can I Prevent Failing Posts?

Published December 28th, 2023 by Katrin Köster

After creating a social post, you will see different status for your posts in our platform. This article will give you an overview over the different status and a break down of what the mean. Before the Publication Time has reached Scheduled Before the post is actually sent to the selected directories, you will see the status “Scheduled”, with the

Super Admin

Published December 1st, 2021 by Katrin Köster

Overview The Super Admin capability allows admins using the Parent-Child Sales Partner setup to switch between Sales Partner accounts within the same session. This also removes the requirement to create new logins (email/password) for each Sales Partner in a Parent-Child Sales Partner setup. Please reach out to your account representative if you w

FAQ Content Collections

Published November 11th, 2022 by Katrin Köster

This article collects all frequently asked questions around Content Collections. What are Content Collections? A Content Collection is a set of Content Items that provide consumers with more information about a business. Collections are often standard across many locations, like a restaurant menu or a list of product offerings. A single collection