☀️ What's New This Month?

Welcome to our latest round of platform enhancements! We’ve also supercharged the platform with UB-I's new capabilities and by bringing UB-I to the mobile app with new hands-free voice control, and new tools that improve your workflows! 

• UB-I : Can now help complete tasks updating listings, replying to reviews, and create new social posts! 
• UB-I on Mobile App: Your favorite LPO Assistant comes to the Mobile App (Local Search)! 
• UB-I Mobile App Voice Control: UB-I is more engaging than ever! Use voice control to ask UB-I a question so you don't have to stop when you're on the move!
• Industry Benchmarking: Track how your Location Performance Score compares to an industry standard.
• Campaign Calendar Preview for Nonsubscribers: Increase your Campaign Calendar subscribers by offering a preview into the posts the
• Learning from Past Reviews: AI features in reviews now adapt to your style and tone based on how you previously replied to reviews.
• Duplicate Location: Upgrades the accepted file size when adding media to a Meta social post. 

Learn more about the releases below! 👇

 Open Uberall     

Intelligence AI & Automation Innovations

UB-I, Your AI Agent for Location Performance

If you missed the announcement previously, you'll be excited to know that UB-I can do more than ever! UB-I is a true assistant that can harness the power of Uberall's AI-capabilities across the platform and access all features in the platform to help users manage their location profiles, reply to reviews, and create social posts! With task execution UB-I can take your conversations, understand the context and orchestrate completion of the task! 

Here's what UB-I is capable of:

• Task Execution: Can complete an actions within the platform streamlining your workflow. Have UB-I update location data, reply to reviews, and draft social posts! 
• Intelligent Monitoring: Constantly scans listings, reviews, and local pages to detect gaps to help you fix issues.
• Intuitive Decision-Making: Understands your business goals and focuses on the actions that drive the most impact by orchestrating with network of AI  — so you spend less time on busywork.

UB-I can support you with the ability to

• Monitor your location performance
• Spot issues and patterns
• Recommend and execute improvements
• Prove Business Impact
• Provide guidance on how to use the platform
• Offer insight into profile optimization tips

Not only does UB-I support your prompt questions, but will also provide contextual suggestions throughout the platform that can help you to get started and make the most of the features available to you. More than just an assistant in the platform UB-I will be able to continuously monitor your location performance 24/7 so you can be assured that your profiles are the best that they can be. 

Local Search Mobile App Enhancements

UB-I on Mobile App

UB-I is now available on the Mobile App (Local Search)! This means you have a powerful AI assistant trained on Location Performance Optimization available with you, wherever you go! In this first iteration, UB-I for mobile can help support you in answering questions about your business & locations, explain how to utilize features to accomplish tasks in the mobile app, and provide general support for troubleshooting. 

Getting Started

Download and open the Local Search mobile app. UB-I is always available to you at the top of right-side of the app. Tap the UB-I icon to launch a chat with UB-I. 

UB-I Voice Control

UB-I releasing on the mobile app comes with an additional feature, you can now interact with UB-I via voice prompts. Using voice prompts can save you time. Currently, UB-I supports voice-to-text engagement, meaning that all answers will be provided in a text format. 

Getting Started

Start by launching a chat with UB-I in the mobile app. In the text field, there is a microphone option. Tapping the microphone option will launch the voice prompt where you can ask UB-I for assistance. 

Homepage Enhancements

Industry Benchmarking

With this update we are adding new functionality to the Location Performance Score (LPS) with the all new Industry Benchmarking Score! The Industry Benchmarking Score is visible around the total score of LPS. Businesses will be able to easily compare their current score to an average in their industry. This makes for a compelling way for you 

In addition, users will be now be able to see the other pillars of LPS (Visibility, Reputation, Engagement) that are not part of their package. This helps businesses identify gaps in their local marketing strategy that will have a direct impact on improving their location performance. 

Ready to make an improvement? Each pillar will spotlight the potential lift in your Location Performance Score making it easy for you to decide which steps you want next. When you're ready, you can try-out the features not included in your package to see how they make the difference. 

Social Enhancements

Calendar Preview for Non-Subscribed Campaign Posts

Last September, we released the Campaign Calendar Subscriptions feature. This provided corporate teams with the capability of building out a social post calendar that local marketers and franchisees could subscribe to. In doing so, location managers could easily fill their local social pages with high-quality, brand approved content keeping their pages fresh and improving engagement. 

In this iteration we are improving the functionality by giving preview capability to Campaign posts for the users that are not subscribed to the campaign. By giving this visibility, any user can easily see the type of quality content that is being published regularly and better determine if they want to subscribe their locations to the campaign. 

Getting Started

Admins will need to set up a Campaign with scheduled posts. Once a campaign is configured, users will be able to visit the Social Calendar page

Reviews Enhancements

Learning From Past Replies 

We are enhancing the capabilities of our AI helping you to streamline your workflow when replying to reviews! With this release, the AI suggested replies will now be able to capture how you respond to reviews and provide better recommendations, ones that will require less modification!

The AI will learn from a few key areas to ensure that it is able to shape recommendations to match your tone and style. First, our AI will pull from your previous reviews and how you replied to them. Utilizing your manual drafts will help to understand your tone of voice and how you respond to reviews. Additionally, the AI will utilize responses in the Response LIbrary and Automated Review Responses. Utilizing this information, the AI can stay on brand matching a similiar voicing. 

Getting Started

Users on the Reviews Plus Package can utilize the AI-Suggested Replies and the AI-Bulk Replies features. These features will automatically learning to ensure that the suggested drafts that are provided match your tone and style. 

Listings Innovations

New Flexible Facebook & Instagram Connection

In this update, we are improving how brands can connect Facebook and Instagram connections in the Business Level connection settings of the platform. Previously, businesses would need to setup a parent-child structure within Facebook in order to connect their brand pages. For businesses that did not have that structure, this would cause an unintentional blocker for connecting Facebook. With this new update, that process is no longer required. Users are able to authenticate their connection to Facebook and choose to connect a Brand page from the list of pages they have access to. This removes the barriers for connecting Facebook and Instagram opening the door to publish location data (Facebook) and social posts (Facebook & Instagram). 

Getting Started

Head over to the Businesses > Business connections section of the platform. Here, you can manage the brand level connections to Facebook. Click on the Manager Users button to authenticate the user with access to the Facebook page you wish to connect. Once authenticated, click to Connect from the list of available pages and decide if the connection is a brand or location page. The intuitive stepper will guide you through the process to complete the connection. 

Duplicate Locations

We are introducing new workflow for building out location profiles with the capability of duplicating a location. Users adding a new location to the Uberall platform can use the new Duplicate feature from the location list page to copy the details of an existing location. In doing so, users will no longer have to fill out repeat information for the newly added location (e.g., Name, hours of operation, attributes, etc) while leaving out unique location details like the address. Try out this new workflow the next time you are adding a new location and see how much time you'll be saving.

Getting Started

Navigate to the Location List page. Find a location that you'd like to duplicate and click on the menu button at the end of the location list table. Choose Duplicate from the dropdown menu. This will launch a modal that will let you decide which data fields that you want to include in the duplicate.  

Finally, you wil lbe taken to the profile where you an fill in the remaining details of the location.