uberall Knowledge Base

How do I manage 'duplicates' in Google Business Profile?

Published April 9th, 2019 by Rocio Solis

Find below the different scenarios for duplicate locations and the actions you can take to fix them: Both locations are verified and published in Google Maps This means that Google failed in recognizing that these locations are duplicates and only one should be present on Google Maps. This could be due to various reasons. It is probably related to t

Facebook (FB) Connect Guide

Published October 24th, 2019 by Rocio Solis

For us to be able to keep your location data updated, a Facebook (FB) location needs to be connected to the platform. Important The user establishing the connection to Facebook must be administrator of the Facebook page. This article will show you how to check your Page Role in Facebook. Claiming existing locations If your business already h

How to check your Page Role on Facebook?

Published March 1st, 2021 by Rocio Solis

1. Log in to your Facebook Profile 2. Navigate to your page 3. Below the main header bar, you will find the header bar of your page Select the 'Settings' tab on the top right 4. Select 'Page Roles' on the left navigation panel Depending on your page role, you will be able to see all the users and their assigned roles. Scroll down to 'Existing Page R

Google Business Profile (GBP) Connect Guide

Published October 13th, 2020 by Rocio Solis

For us to be able to keep your location data updated, a Google Business Profile (GBP) location needs to be created, verified, and connected to the platform. The user establishing the connection must be the o wner or manager of the listing or they will be prompted to request access to the listing after connecting to the platform. Only an owner or adm

Google Connection and Verification FAQs

Published April 20th, 2021 by Rocio Solis

When does the "Connect Google Business Profile" link expire? If you do not have access to the location's Google Business Profile and you send a link to someone who does, the link to grant our platform access to the Google account is valid for 14 days. Does the structure of my Google account change when I connect to your platform? No, the structure (

Facebook Page User Roles & Rights

Published December 29th, 2021 by Rocio Solis

As you're adding people, make sure that you select the right default role for them. You can choose to assign each person as a Page admin, Page editor, Page moderator, Page advertiser or Page analyst. Here is a summary of what each role entails.

Facebook Unclaimed Pages

Published December 29th, 2021 by Rocio Solis

A Page may exist for your business even if it is not managed by anyone. In this case we talk about an unclaimed page. For example, when someone checks into a place that doesn't have an official Page, an unmanaged Page is created to represent the location. A Page may also be generated from a Wikipedia article. How can I recognize an unclaimed page?

Can I publish offers on Facebook?

Published December 30th, 2021 by Rocio Solis

You cannot publish offers on Facebook via our platform. However, Facebook does support news posts.

Local Listing Connector Facebook Business Integration

Published March 1st, 2021 by Rocio Solis

Check if you have enabled our business integration with the required permissions to push updates, retrieve insights and/or post successfully to your Facebook page. Info Make sure you are logged into you account and not the Facebook Page, otherwise you will not see the 'Business Integrations' on the left navigation bar. From the Facebook account whi

How to create a Facebook structure from existing pages

Published November 12th, 2020 by Rocio Solis

This means you already manage some existing ‘business pages’ in Facebook but they are not nested under a Main page. This scenario requires some steps to follow to create the structure due to Facebook requirements. First of all, Facebook requires all the pages to have the same name as the Main page. However, 'business pages’ are not allowed to have

Google Dashboard and Insights FAQs

Published April 20th, 2021 by Rocio Solis

How long does it take after connecting Google to show graphs on the Dashboard? After connecting your Google Business Profile (GBP) account, it can take up to 24 hours for all metric data to appear on the Dashboard. This delay occurs because data is pulled at regular intervals, not instantly. If you adjust the Dashboard filter to Overall, the system

Ensure your location's attributes get successfully published on your Google Business Profile

Published November 24th, 2021 by Rocio Solis

You can manage your business attributes directly from the platform. Any updates you make will be sent to Google and reflected in your Business Profile. Note: If attributes are selected directly in your Google Business Profile but not in the platform, they will not be removed. Instead, they will appear as Profile Suggestions. Sometimes, Google may bl

When I try to connect a verified Google location to the platform it does not find it and prompts me to "Create and Connect"

Published April 20th, 2021 by Rocio Solis

The algorithm used to find the listing takes into consideration the location information in the platform to do the match. If you don't have an option to choose the existing location during the Google connect flow when connecting a location in our platform, please check the following: That you have at least manager access to the Google My Business (G

How to create a Facebook structure

Published November 12th, 2020 by Rocio Solis

A Facebook structure enables businesses to setup a hierarchy of Facebook pages consisting of a main brand page and nested location pages underneath. This makes it easier for businesses to manage the brand and location pages on Facebook. More importantly, having a Facebook structure simplifies the process of connecting Facebook pages to the platform

Why does my post have the status 'Inactive'?

Published September 29th, 2022 by Rocio Solis

A social post becomes "Inactive" when an offer is created which overlaps the scheduled post.

What happens to my 'likes', followers, photos and posts when I merge two stand-alone Facebooks Business pages?

Published December 30th, 2021 by Rocio Solis

Users who like your Pages and any check-ins will be combined, while posts, photos, reviews, ratings and the username will be deleted from the Page you merge. See more details here . Remember: you can only merge two stand-alone Facebook Business pages; it is not possible to merge two Facebook Location pages.

Why are the Google insights of the last days missing in the dashboard?

Published April 21st, 2021 by Rocio Solis

The system retrieves Insights data daily. However, Google provides this data via API with a delay of up to 5 days. If the most recent days are missing, please allow up to one week for the data to appear.

Google Business Profile (GBP) Connect Troubleshooting Guide

Published April 20th, 2021 by Rocio Solis

The first step is to understand you current connection status. The illustration below details how to read the current connection status. Please read carefully before proceeding to our troubleshooting flow. Make sure you are meeting the following criteria required to connect your Google location successfully: 1. Confirm that you have at least Manager

5-Step Implementation Guide

Published February 17th, 2021 by Rocio Solis

This is the ultimate guide to start managing your business data through the platform. These five simple steps will get you closer to unlocking your locations' online potential. Step 1 Locations The first step to manage your listings online is to add your locations to the platform. Learn about how to structure your data and add locations with our g

Implementation Guide

Published February 25th, 2021 by Rocio Solis

Welcome! Our 5-Step Guide will guide you through the implementation process. If you would like to import your locations from your Google account take a look at our 3-Step Guide via our Google location import to speed up the process! Select the guide you wish to follow below: 5-Step Guide l mport locations via our bulk import template 3-Step Guide l

Manage Google Updates

Published August 28th, 2020 by Rocio Solis

Google can apply different types of updates to your business listings. These updates may come directly from users or from other sources and can impact how your business information is displayed. This article explains the two main types of updates, their implications, and how they appear in the platform. 1. 'User Updates' These are suggestions made d

Why did my Facebook location or account get disconnected?

Published March 1st, 2021 by Rocio Solis

You have previously connected your Facebook location successfully and suddenly your page disconnects. These are the possible reasons why your Facebook token was invalidated and how to prevent it in the future: 1. Facebook Page Roles Only a Facebook admin page role can successfully establish the connection. However, if this role is subsequently revok

How can I add or modify location data in bulk?

Published October 23rd, 2020 by Rocio Solis

1. Navigate to the Location Hub, select the locations you wish to update by checking all or some of the checkboxes on the left-most side of the location list, then click "Export". 2. An excel will be generated containing your location data. Important: - The first two columns contain the identifiers - The location identifier must match the Google Sto

Google Categories and Attributes FAQs

Published April 20th, 2021 by Rocio Solis

Is there a maximum number of categories in Google? Yes, you can select up to 10 categories per location in Google My Business. Please keep in mind that only the first category (called "primary") will be displayed in your Google Search and Google Maps location. The primary category pre-defines which attributes can be selected for the location, while

Opening Date and Future Opening Date (Coming Soon Locations)

Published July 1st, 2021 by Rocio Solis

Future Opening Date and Opening Date are fields currently supported by Google to show upcoming store openings as well as years in business respectively. Future Opening Date (Coming Soon Locations) When creating a location in the platform with an opening date in the future, we will activate the listings on Google and Facebook. For Facebook, we can c

Why does my address revert when I click 'Save'?

Published May 5th, 2021 by Rocio Solis

When a new location is added, the system automatically validates the address using the Google Geocoding API. The address is corrected (if needed) according to Google’s data. The location then goes through our internal quality checks, including address validation and accurate pin placement. Sometimes, when you try to change an address, it may revert

Google Business Profile (GBP) Location Data FAQs

Published April 20th, 2021 by Rocio Solis

What are Google's guidelines for business name and address format? Google has strict rules in regards to the name of your business as well as how to enter the address. You are advised to use your business' real-world name and insert the exact address of your business. A PO box will not be accepted. You can provide more details of your business vi

Connecting your Yelp Account

Published March 5th, 2021 by Rocio Solis

Yelp Enterprise subscribers have the possibility to connect their account to the platform to respond to reviews. 1. Log into your account. 2. On the left-side navigation panel, click Location Hub. (note! If it's a location manager with access to a single location, they won't be able to see the navigation panel, so just skip to the next step.) 3.

Why is the answer not published on the Q&A post?

Published May 8th, 2023 by Rocio Solis

Attention: There is a known issue with Google Answers, where only some answers are able to be published in bulk. You may experience your questions being published with no related answers. We are working with Google to resolve the issue on their side. Google Q&A must follow Google's Ask & Answers Policy to ensure a successful publication. Thi

Get your business information ready!

Published October 23rd, 2020 by Rocio Solis

First, we will create one account and one location manually. On Step 3, you will download the import template add the rest of your locations to import them all at once! Step 1 Structure your data You can add all of your locations to a single Business or organise your locations into separate Businesses. Important If you actively manage your locatio

Can we remove reviews from customers in Google?

Published November 25th, 2021 by Rocio Solis

You can report inappropriate reviews that are violating Google's content policies. To learn more about which reviews you can report and process, click here.

3-Step Implementation Guide via Google Business Profile (GBP) Import

Published February 19th, 2021 by Rocio Solis

This is the ultimate guide to start managing your business data through the platform. These three simple steps will get you closer to unlocking your locations' online potential. St ep 1 Locations The first step to manage your listings online is to add your locations to the platform. Import your Google Business Profile locations directly through ou

Will the platform overwrite the name of my existing Facebook page?

Published December 30th, 2021 by Rocio Solis

When you connect your existing Facebook pages one by one (individual connection) and sync, the system will not overwrite the existing Facebook page names with the location name from our platform. Facebook will only use the location name from our platform when you connect the Facebook account and then create a Facebook business page from scratch.

New Review Notification Emails

Published November 25th, 2021 by Rocio Solis

Staying informed about customer feedback is essential for managing your reputation effectively. You can choose to receive notifications for all new reviews or for reviews that match specific filters. This article explains both options step by step. Option 1: Receive Email Notifications for All New Reviews Step 1: Activate Review Notifications Go to

Troubleshooting Guides

Published April 21st, 2021 by Rocio Solis

You are able to find many answers in our guides and articles by typing your question on the search bar above or browse through our "Mastering our Platform" section. It is possible that you have encountered and edge case and require guidance to troubleshoot and solve easily. Find below articles on common troubleshooting scenarios for edge cases and

Google Posting FAQs

Published April 20th, 2021 by Rocio Solis

Are all locations allowed to create posts? Yes, small businesses and large chains are allowed to create posts. Google used to limit the brands and businesses with 10 or more locations to post through the API. As of July 2021, Google has rolled-out an update on this limitation. You can find official communication from Google here . Which categories a