Why did my Facebook location or account get disconnected?

This article details possible explanations for Facebook connection invalidation

Last updated on December 30th, 2021

You have previously connected your Facebook location successfully and suddenly your page disconnects. These are the possible reasons why your Facebook token was invalidated and how to prevent it in the future:

1. Facebook Page Roles

Only a Facebook admin page role can successfully establish the connection. However, if this role is subsequently revoked from the user that established the connection, the token will be invalidated and the connection will break. 

This will require a admin user role to re-establish the connection. Our recommendation is that the account connecting is the business owner to avoid this situation.

This article will show you how to check your Page Role.

2. Business Integration Permissions

It is possible that you successfully connected the page but did not allow full permissions for the updates, posts or insights to be pushed and retrieved. This resulted in your page disconnecting once one of the actions was performed by the system. 

Check that you have enabled our business integration with the required permissions to push updates, retrieve insights and/or post successfully to your Facebook page.

In the top right of your main navigation panel, select the drop-down 

Select 'Settings & Privacy' > 'Settings'

On the left navigation panel, click on 'Security and Login'

On the left navigation panel, now click 'Business Integrations'

Click on 'View and edit' of the Local Listing Connector Business Integration. 

Make sure all permissions are toggled on and all pages are selected. 

3. Password Change

If you have recently changed the password of the Facebook Account that granted the access, then the connection must be re-established. Due to security and permissions issues, this is a requirement to ensure the owner is granting the access for the updates.

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