Google

• How do I manage 'duplicates' in Google Business Profile?

  Find below the different scenarios for duplicate locations and the actions you can take to fix them: Both locations are verified and published in Google Maps This means that Google failed in recognizing that these locations are duplicates and only one should be present on Google Maps. This could be due to various reasons. It is probably related to t

  April 9th, 2019 13652 views 0 likes
• How can I verify my Google Business Profile (GBP) locations or my account?

  Google offers a range of verification options (see all options here), but in your Google Account you will only see the verification options that are available for your business.  The options available for your business are defined by Google. There are two types of verification processes: locations can either be verified individually or via bulk veri

  April 9th, 2019 6742 views 1 likes
• How can I sign up for Google Business Profile (GBP)?

  The first step to be able to sign up for Google Business Profile (GBP) is to have a Google Account. If you don't have one yet, please create one here.  Once you have a Google Account, please: Access google.com/business and follow the steps stated there.  You will be asked to enter the name, address, phone number, URL and business category for your b

  April 9th, 2019 2667 views 0 likes
• FAQ about Google

  Find out the answer to some of the frequently asked questions about Google, separated by topics. Connection and Verification Google Connection and Verification FAQs When does your Google Connect to platform link expire? The link to grant our plat... When does your Google Connect to platform link expire? The link to grant our platform access to the G

  September 12th, 2019 4479 views 0 likes
• Creating a GBP location through the platform

  Once you add a location to the platform and connect Google, an api call requesting the listing creation will be immediately sent by the system. Once the API creation call is sent Google either rejects or accepts the data: Decision Tree Google accepts data Google rejects the data Add Button The listing will be created and show on the platform when yo

  March 2nd, 2020 1466 views 0 likes
• How can I create a location group in Google Business Profile and add users to it?

  Location groups (previously known as business accounts) can be used to group several locations together and allow you to share management of locations with third parties. Sign in to your Google Business Profile. If you have more than one location, proceed to the next step. Click on Manage locations from the menu. Click Create location group button i

  April 9th, 2019 5248 views 0 likes
• How can I upload multiple locations in Google Business Profile?

  If you have multiple locations, you don't need to add them individually to Google Business Profile. You can upload them at once by using their bulk upload template: Follow these instructions and create a spreadsheet. The following data is required for each location: Store code: a unique identifier by your choosing. This ID ensures changes to your lo

  September 13th, 2019 2527 views 0 likes
• How to connect Google Business Profile (GBP) if the connect button is showing "Your location is already present and verified on Google."?

  If you find this message on the Google Business Profile (GBP) widget, his means the location exists on Google already but has not been successfully connected. You have three options to connect the existing location: Option 1 The owner connects The owner of the published listing, connects it by going through the connect flow and clicking on "Connect"

  June 4th, 2020 3337 views 0 likes
• Why is it important to verify a Google Account or locations?

  Any Information you enter in Google Business Profile will only be published by Google if your location is verified. Google requires you to follow their verification process in an attempt to ensure that businesses indeed exist at the claimed location and to provide access to businesses on Google only to legit business owners or manager. Individual lo

  April 9th, 2019 3242 views 0 likes
• What are the benefits of connecting my Google account to the platform?

  Our platform enables you to centrally manage your locations on all directories including Google Business Profile (GBP). Once you have Google Business Profile connected to it, you will be able to update your locations, see their analytics in the dashboard and - depending on your product plan - answer to feedback and create posts. If you have a verifi

  April 9th, 2019 2165 views 0 likes
• What is special about hotel/lodging locations on Google?

  What are amenities shown on Google?  When the category Hotel is selected, amenities can be shown on the Knowledge Panel in Google Search. These amenities give information about the features this hotel has to offer, such as free parking or a swimming pool. Google collects amenity information from a variety of sources, such as the attributes listed as

  April 9th, 2019 2972 views 0 likes
• How does Google determine local ranking?

  Local results are based primarily on relevance, distance, and prominence. These factors are combined to help find the best match for a search. For example, Google algorithms might decide that a business that's further away from a person's location is more likely to have what they're looking for than a business that's closer, and therefore rank it hi

  April 9th, 2019 3058 views 0 likes
• How can local pack results be impacted?

  The Local Pack is a section of Google’s search results that shows the local business related to your query. Every time a user searches for local content,  Google will show three local businesses that might answer the query. The following factors can be considered foundational to impact local pack results: Verified and complete Google Business Profil

  April 9th, 2019 1703 views 2 likes
• Google's best practices on how to improve local ranking

  Local results appear for people who search for businesses and places near their location. They're shown in a number of places across Maps and Search.  For example, you'll probably see local results if you search for "Italian restaurant" from a mobile device. Google will try to show you that kind of restaurant in the nearby area that you may want to

  April 9th, 2019 3104 views 0 likes
• How can I reach Google support?

  If you need to reach out to the Google Business Profile support click here. Alternatively, you can also check out the Google Business Profile Help Center or Google's Community Forum.   Creating a thread on Google Forums In order for the Google Support teams & Google Product Experts to best assist, please provide as many details as possible about

  April 9th, 2019 2189 views 4 likes
• Which data is transferred to Google?

  Wondering which fields are being mapped to your Google listing and which are visible on the location?  You can see below an overview of what kind of data is actively transferred to Google Search and Google Maps.  However, data that is not pushed to Google does not mean it is unnecessary or not important. On the contrary, it is very important for all

  November 21st, 2019 3286 views 2 likes
• Pop-Up Stores

  Pop-Up Stores A Pop-Up Store is a temporary store where retailers take advantage of empty retail space to sell their goods. These stores opens suddenly and usually exists only for a short amount of time.  Can I manage my Pop-Up Stores through your platform? Publishing a Pop-Up Stores is technically possible with the tool but you have to bear in mind

  September 13th, 2019 5860 views 0 likes
• Use Google's Places ID

  Google Place IDs The Google Place ID is a unique textual identifier to identify a place in the Google Places database and on Google Maps. See here for more information. Once you've identified the place ID for a place, you may use that value you look up that place or use that for other actions. This Places ID can be used to: Specific link for a locat

  September 19th, 2019 10267 views 1 likes
• How to request access to a Google Business Profile (GBP) location via our platform?

  You can request access to claimed by others Google Business Profile listing via our App with the steps below: 1. Click on one location and select the 'Directories' tab on the top as shown below 2. In Google widget, click on 'Access' 3. A connect flow will pop up and you will be prompted with the Google Request Access Form. 5. Fill the form according

  November 5th, 2019 5649 views 0 likes
• Photos on Google Business Profile (GBP)

  This article explains what happens to your photos once connected to the platform Connecting to the platform will not delete the existing photos on the Google location. We can only delete photos on Google Business Profile that were uploaded via the platform. All photos that are uploaded via the Google Business Profile UI directly cannot be deleted vi

  March 10th, 2020 3345 views 0 likes
• How do I merge two Google Business Profile (GBP) locations?

  Below you will find the process of how to merge two published Google Business Profile Locations.  Step-by-step guide to merge two Google Business Profile locations  In order to be eligible for merging locations you have to fulfil some requirements. Have at least ownership rights of both locations. You need to ensure that both locations have identica

  March 12th, 2020 6503 views 0 likes
• How can I open and close locations directly in Google Business Profile (GBP)?

  In most cases, locations can be easily closed directly via our platform. In exceptional cases, e.g. when Google automatically closes sites during the Corona crisis, it will be necessary to adjust the status of some sites directly in Google Business Profile /Google Business Profile).  Close and open locations in Google To open or close a location dir

  April 9th, 2020 1922 views 0 likes
• How to close locations temporarily directly in Google Business Profile (GBP)

  In the wake of the Corona crisis, Google has introduced a 'temporarily closed' status for locations. How to use the feature via the platform: Mark a location as closed for 14 or more consecutive days using the special opening hours. Google will then automatically show the location as 'temporarily closed'. Currently, there is no other way of activati

  April 9th, 2020 2306 views 0 likes
• Google Business Profile - Located-in relationship

  This article shows how to request an edit of the located in relationship for a location, which is located in another location - e.g. a shop in a mall.  Request Located-in relationship Open Google Maps (or Google Search) and search for the location which should be nested in another location: Click "Suggest an edit" and click "Change name or other det

  March 10th, 2021 2948 views 0 likes
• Manage Google Updates

  There are two types of updates coming from Google. Below you will find more information on their implications and how they are reflected in the platform. 1. 'User Updates' These are suggestions that users are able to select 'yes' or 'no' to validate them directly on the listings.  These suggestions are not seen on the location in the owner's Google

  August 28th, 2020 3520 views 0 likes
• How do keywords, long descriptions, etc. affect your visibility?

  Consistent NAP data (name, address, telephone number) in all connected directories help you to achieve a better ranking and thus more visibility on Google Maps and Search.  Your listings' high profile completeness allows Google to better match the user's search queries with your locations. Which information is important and where is it published? Th

  January 27th, 2021 8007 views 0 likes
• Google Posting FAQs

  Are all locations allowed to create posts? Yes, small businesses and large chains are allowed to create posts. Google used to limit the brands and businesses with 10 or more locations to post through the API. As of July 2021, Google has rolled-out an update on this limitation. You can find official communication from Google here . Which categories a

  April 20th, 2021 2211 views 0 likes
• Google Dashboard and Insights FAQs

  How long does it take after Google connect to show graphs on the Dashboard? After the connection with Google has been made, it takes up to 24 hours to pull all metric data into the platform displaying it on the Dashboard because the processes are intervallic. If you adjust the filter to Overall, our system will also display historic data starting 18

  April 20th, 2021 1474 views 0 likes
• Google Categories and Attributes FAQs

  Is there a maximum number of categories in Google? Yes, you can select up to 10 categories per location in Google My Business. Please keep in mind that only the first category (called "primary") will be displayed in your Google Search and Google Maps location. The primary category pre-defines which attributes can be selected for the location, while

  April 20th, 2021 2312 views 0 likes
• Google Business Profile (GBP) Location Data FAQs

  What are Google's guidelines for business name and address format? Google has strict rules in regards to the name of your business as well as how to enter the address.  You are advised to use your business' real-world name and insert the exact address of your business. A PO box will not be accepted.   You can provide more details of your business vi

  April 20th, 2021 1975 views 0 likes
• Google Connection and Verification FAQs

  When does your Google Connect to platform link expire? The link to grant our platform access to the Google account is valid for 14 days. Does the structure of my Google account change when I connect to your platform? No, the structure (= location groups/business accounts) should stay the same. We advise you to replicate in our platform the same acco

  April 20th, 2021 2089 views 0 likes
• When I try to connect a verified Google location to the platform it does not find it and prompts me to "Create and Connect"

  The algorithm used to find the listing takes into consideration the location information in the platform to do the match. If you don't have an option to choose the existing location during the Google connect flow when connecting a location in our platform, please check the following: That you have at least manager access to the Google My Business (G

  April 20th, 2021 1316 views 0 likes
• Why are the Google insights of the last days missing in the dashboard?

  The system is retrieving the insights data on a daily basis, however, Google provides the insights data via api with a delay of up to 5 days.  If you notice the last days are missing in the insights graph, please allow up to one week for the insights to be populated. 

  April 21st, 2021 4690 views 0 likes
• What is the difference between a claimed and a verified Google Business Profile (GBP) listing?

  The listing on the left has information such as a phone number and opening hours. This data is sourced automatically by Google and may not be accurate. It can only be updated by claiming and verifying the location or through user suggestions. Claiming the location means that the location will be added to your GBP account. However, to be able to upda

  October 11th, 2019 2629 views 0 likes
• What are the minimum requirements to connect a Google Business Profile (GBP) listing to the platform?

  In order to be able to connect a Google Business Profile (GBP) listing, the user must be the Owner or Administrator of the listing that should be connected (this listing must be in the user’s Google Business Profile account) and it must be verified. If this is not the case, the user is able to request access/verify the location directly in the conne

  October 11th, 2019 1697 views 0 likes
• Google Business Profile (GBP) Connect Troubleshooting Guide

  The first step is to understand you current connection status. The illustration below details how to read the current connection status. Please read carefully before proceeding to our troubleshooting flow. Make sure you are meeting the following criteria required to connect your Google location successfully: 1. Confirm that you have at least Manager

  April 20th, 2021 2640 views 0 likes
• Checklist for connecting to Google Business Profile

  In order to make sure that the end result of the connection is what you wanted, you need to consider two things: 1. Number of Locations Before connecting to Google, we recommend checking that amount of locations is the same in our platform than in your Google Business Profile account. If the location data does not match, check where the difference i

  April 9th, 2019 5036 views 0 likes
• How can I connect a Google Business Profile location group (business account) with the platform?

  If you have already considered the aspects mentioned in this checklist for connecting to Google Business Profile‍, we advise you to follow the steps below: Log into the platform, select Locations and chose one location of the account that you would like to connect; Click on Directories at the top of the page; Look for Google and click on Connect. Th

  April 9th, 2019 4279 views 0 likes
• Sales Partner (SP) Level Connect Process Flow

  The flow below details the process to follow depending on the status of the Google Business Profile location prior to adding the location to the platform. Below the process map you will find links and further explanations detailing the next steps. Location is verified automatically: no further action required V erify location : location requires ind

  April 23rd, 2021 2119 views 0 likes
• Google Update Logic

  After you connect your Google profile, the system will conduct the steps detailed below when updating your Google listing. There is an initial (first) update and the ongoing updates that will be performed throughout the location's lifecycle. Step 1  Field comparison between the information in the platform and the Google listing The system will condu

  January 6th, 2021 3729 views 1 likes
• How should a clean Google Business Profile (GBP) Account look like?

  This article outlines the recommended steps to undertake, in order to achieve a clean Google Business Profile account. Afterwards the account can be used to import locations into our platform. Only a clean Google Business Profile account should be connected to our system. This way users can eliminate flaws and issues during the connection and down t

  October 1st, 2021 2085 views 0 likes
• Google Business Profile Locations

  What is a Google location? A Google location is the online presence of a business or organization across Google, including Search and Maps. These locations are created by Google itself, users or business owner to help customers find the business that they searching for. Can the location information be managed?  Yes! In order to manage the informatio

  September 25th, 2019 2275 views 0 likes
• Google Business Profile (GBP) Locations Import Guide

  In this step-by-step guide you will be importing and connecting the locations from your Google Business Profile account in one go!  Step 1   Connect account Go to the Locations tab and click on "Connect Google account" in the Google Import section  Step 2   Log in to Google Business Profile Click on "Connect Google account"  Step 3   Sign in Make su

  January 5th, 2021 6825 views 0 likes
• Google Business Profile (GBP) Connect Guide

  For us to be able to keep your location data updated, a Google Business Profile (GBP) location needs to be created, verified, and connected to the platform. The user establishing the connection must be the o wner or manager of the listing or they will be prompted to request access to the listing after connecting to the platform. Only an owner or adm

  October 13th, 2020 11901 views 0 likes
• Ensure your location's attributes get successfully published on your Google Business Profile

  You are able to manage your attributes directly from the platform. The system will send the update to Google to include the attributes in the Business Profile. Delete Note If there are attributes selected directly in the Google Business Profile which are not in the platform, we will not remove them. Instead, these will be retrieved as 'Profile Sugge

  November 24th, 2021 1538 views 0 likes
• Can we remove reviews from customers in Google?

  You can report inappropriate reviews that are violating Google's content policies.  To learn more about which reviews you can report and process, click here. 

  November 25th, 2021 1848 views 0 likes
• Google Updates

    In some cases, Google decides to publish different data on the Google Maps listing itself if they have reason to assume that they have more up-to-date data. This means that the data that is visible on Google Maps and/or Google Search deviates from the data in your Google Business Profile (which is the data that we have submitted from our platform)

  July 20th, 2022 1784 views 0 likes
• Google Duplicates

  How Uberall’s data cleansing and syncing process resolves duplicate listings For a business that manages dozens, hundreds, or even thousands of locations, there’s a possibility of duplicate locations publishing across the web. Duplicate instances of your business can contain incorrect, outdated, or even irrelevant information. When duplicates are un

  August 23rd, 2022 1400 views 0 likes
• Google Guidelines for representing a Business

  A Google Business Profile can be created for any business that either has a physical location that customers can visit, or travels to customers where they are.  It is important to follow Google guidelines and policies to ensure the Business Profile is not suspended by: Avoiding prohibited content Reflecting your business accurately Complying with th

  October 18th, 2022 1242 views 0 likes
• The New Google Business Profile Performance API—What You Need to Know

  Uberall has been using the Insights API from Google to share performance data on Uberall CoreX. Google deprecated this API on February 20, 2023, and continued to deliver performance data with the new Business Profile Performance API.  Uberall is moving to the new API to continue to deliver valuable insights on your business and these new metrics com

  January 26th, 2023 11022 views 1 likes
• Why is the answer not published on the Q&A post?

  Attention: There is a known issue with Google Answers, where only some answers are able to be published in bulk. You may experience your questions being published with no related answers. We are working with Google to resolve the issue on their side. Google Q&A must follow Google's Question & Answer policies  to ensure a successful publicati

  May 8th, 2023 4032 views 1 likes
• Invite Uberall to Your Google Locations

  While it is not mandatory that Uberall obtains shared access to your Google Business Profile (GBP) locations, having visibility over your locations in your GBP account will majorly improve our abilities to troubleshoot or advise on matters related to your Google Business Profile directly.  Since October 2020, we use a Google Organization Account (al

  June 27th, 2023 2417 views 0 likes
• Reporting Fake or Non-Compliant Google Reviews

  Reviews on a Google Business Profile are very beneficial as it builds credibility for a business, improves SEO, and can often help convert deciding consumers. Most interactions will involve simply replying to the review. In other cases, reviews may be fake, spam, or violate Google's content policies. This article provides a comprehensive guide on ho

  May 22nd, 2024 567 views 0 likes
• How to Report a Google Map Error

  There may be instances where locations encounter errors on Google Maps that can't be addressed by simply updating the location profiles. If not addressed, these errors can have an impact on how customers locate or discover your business. Examples of Google Map Errors: Street has a name but Google Maps shows no name Street name on Google Maps is wron

  May 31st, 2024 2154 views 1 likes
• Understanding and Managing Google Rejection Emails

  Introduction If you're receiving rejection emails from Google about your business location data, you're not alone. This article explains why this happens, what it means for your business, and how to manage it effectively.   Why Is This Happening? The Process When a location is updated, the data goes through a cleansing process to ensure accuracy.Onc

  July 16th, 2024 644 views 0 likes
• Action Required! Google Business Profile Unpublished

    About this article Businesses may run into issues with their Google Business Profiles where a listings is or can become unpublished. With Uberall's Google Pro Services, our team is actively on the lookout for anytime a listing is unpublished.  Should this happen, we flag these issues with you and Google to have them resolved. This article will hel

  July 20th, 2024 615 views 0 likes