Why was a Google review not auto-responded?

Last updated on July 31st, 2023

You might be wondering why the automation response did not work for your Google reviews. 

It could be one of the following:

  • The location is not yet configured. 
  • The review contains a text - the automation is for star-only reviews.
  •  It's an updated review - it only works for brand-new reviews. If it already exists in our system and it gets updated, we do not auto-respond to it.

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