Introducing Uberall Surveys: Gather Valuable Customer Feedback

Summary

Unlock deeper insights into your customer experiences with the new Uberall Surveys tool! Understanding your customers is key to improving satisfaction, building loyalty, and driving business growth. Uberall Surveys makes it easy to create, distribute, and analyze feedback directly from the people who matter most.

Whether you're a location manager wanting feedback after a store visit or a marketing manager aiming to measure customer sentiment, Uberall Surveys provides the tools you need.

What is Uberall Surveys?

Uberall Surveys is an integrated tool within the Uberall platform that allows you to:

1. Create Custom Surveys: Build surveys from scratch or use pre-designed templates.
2. Publish Surveys: Host your surveys on a dedicated page.
3. Distribute Surveys: Easily share your survey via a unique URL.
4. Analyze Results: View feedback in clear visual formats and track key metrics like Net Promoter Score (NPS).

Key Benefits:

• Direct Feedback: Hear directly from your customers about their experiences.
• Measure Sentiment: Understand overall customer satisfaction and track changes over time using metrics like NPS.
• Identify Improvement Areas: Pinpoint specific aspects of your service or offerings that need attention.
• Easy to Use: Intuitive yet feature rich UI with highly customizable form selector. 
• Actionable Insights: Get clear data visualizations to inform your business decisions.

Getting Started with Uberall Surveys

Accessing Surveys:

You can find the new Surveys feature within the Uberall platform navigation:

1. Go to the Review Management module.
2. Look for Surveys in the sub navigation

Core Features:

1. Creating a New Survey:

• Start Fresh or Use Templates: You have the flexibility to build a survey question by question or get started quickly using professionally designed templates (like Net Promoter Score surveys).
• Intuitive Survey Builder: Utilize our integrated survey builder to design your survey. You can easily:
  • Add various question types (multiple choice, rating scales, open text, etc.).
  • Customize the look and feel.
  • Preview how your survey will appear to customers.
  • Set up basic survey logic (if needed).
  • Manage translations for multilingual audiences.

2. Editing an Existing Survey:

• Need to make changes? Simply select an existing survey draft or template you've created and modify it as needed using the survey builder.

3. Deleting a Survey Template:

• If a survey template is no longer needed, you can easily delete or archive it to keep your workspace organized.

4. Publishing Your Survey:

• Once your survey design is complete, publish it with a click.
• Publishing makes your survey live on a dedicated, standalone webpage.
• This page will have a generic web address (not directly associated with Uberall) for a neutral, professional customer experience.

5. Distributing Your Survey :

• After publishing, you'll receive a unique URL for your survey's webpage.
• Distribution is done by sharing this URL. You can copy this link and share it manually through various channels:
  • Include it in email signatures.
  • Print it on receipts or flyers using a QR code generator.
  • Share it on social media posts.
  • Add it to your website.

6. Viewing Survey Results:

• As customers complete your survey, their feedback flows directly back into the Uberall platform.
• Access the Survey Results section to analyze the data.
• View feedback clearly presented in:
  • Table format: See individual responses row by row.
  • Charts: Visualize aggregated data, such as pie charts for multiple-choice questions.
  • Calculated NPS: If you're running an NPS survey, your Net Promoter Score will be automatically calculated and displayed prominently.

Use Cases in Action:

• Local Feedback: A store manager publishes an NPS survey and shares the URL via QR codes on receipts to quickly gauge satisfaction after a visit.
• Marketing Campaign Measurement: A marketing team creates a survey to understand brand perception before a major campaign, shares the URL in newsletters, and then runs a follow-up survey later to measure the impact on customer sentiment.

Start gathering valuable feedback today! Navigate to Review Management > Surveys to explore the new tool and create your first survey. If you have any questions, please reach out to your Uberall support contact.

Frequently Asked Question's

• What is the main purpose of Uberall Surveys?
  • Its main purpose is to provide an easy, integrated way for businesses using Uberall to create, share, and analyze online surveys to gather direct customer feedback and measure satisfaction (like NPS).
• How do I create a survey?
  • Navigate to Review Management > Surveys and click the option to create a new survey. You can build it from scratch or use a template via the intuitive survey builder. See the Creating a New SurveyCreating a New Survey
• How do I share or distribute my survey?
  • After publishing your survey, copy the unique URL provided. Share this URL manually through email, social media, QR codes on print materials, website links, etc.
• Where do I see the responses and results?
  • Go to the Surveys section, select your survey, and navigate to the 'Results' tab to see data in tables, charts, and view your NPS score.
• Can I customize the look of my survey?
  • Yes, the survey builder offers options to customize the look and feel to better match your brand.
• Who can use the Surveys feature?
  • Users with the appropriate 'Survey Read' or 'Survey Write' permissions assigned to their role by a platform administrator can access the feature. Users with Survey Read can view survey templates, and results. Users with Survey Write are able to create survey templates and publish surveys.
• Who should I contact if I encounter an issue or have questions?
  • Please reach out to your standard Uberall support contact or use the platform's help resources.