Review Management

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How to check rating history and trends from my customer reviews?

Smart Insights helps you monitor and analyze customer feedback trends by showing review rating history both globally and at the location level. You can find Smart Insights in the Dashboard section of the app. The data is fully filterable by location and time range, allowing you to customize the view based on your needs. It includes two key widgets a

April 9th, 2019 10948 views 0 likes
How can I approve, decline or edit replies to reviews from other users?

Approval Workflows are useful when you need to limit a user's permissions for a specific action. In this case, it restricts the ability to publish replies to reviews. Instead, another user must approve the response before it is published. Users who require response approval can write a reply, but it will not be published immediately. A warning messa

April 9th, 2019 11712 views 0 likes
How do I update my response to a user review on Google?

To update a response you've already submitted to a user review on Google, follow these steps: In the Review Management section of the platform, navigate to Inbox: Locate the specific review you want to update. Tip: Use filters such as date range, directory, or feedback type to find it more easily. Enter your updated response in the text box below t

April 9th, 2019 10256 views 1 likes
How to manage your business reputation from the Review Management tab

The Review Management and Social tabs make up the Reputation Management section of our platform. These tools help you collect, analyze, and respond to customer feedback, ensuring proactive engagement across your locations. With our platform, you can: Gather and respond to customer feedback for all your locations in one centralized inbox. Monitor rev

April 9th, 2019 12854 views 0 likes
FAQ about Customer Feedback

What is the processing time for us to receive data related to Customer Feedback? Our platform reflects the feedback as soon as it is made available to us via API from the directory. Insights, Clicks and Views often experience a delay of up to 5 days on Google. As soon as Google makes the data available, the system will reflect the information. Is

April 17th, 2019 12788 views 0 likes
How to search in the customer feedback section?

This article shows how the search in the customer feedback section works and what options there are to use the search in the best possible way. Search function Like any other search bar, the one of the customer feedback can be used to search for keywords in the form of free text: Search for a keyword: If you enter a certain keyword as a parameter fo

April 14th, 2021 10496 views 0 likes
Response Library

What is Response Library? Response Library is a user-created collection of response templates that can be used again and again when replying to customer reviews. It significantly reduces the time needed to reply to reviews and makes it easy for responders to give relevant, brand-aligned answers to customer reviews - helping you improve your respon

March 24th, 2022 12981 views 0 likes
Inbox 2.0

Welcome! We've introduced some exciting updates to simplify managing your online reputation! With an improved UI and enhanced filtering, you can now reply to reviews and social comments directly from your inbox. Plus, our AI Assistant makes responding to reviews even easier. See details below for the included features and upgrades. Overview Welcome

December 20th, 2023 9421 views 0 likes
The Feed - Saved Filters

Overview: Saved filters let users customize and save your preferred filters for future use. Name and share these filters for easy access and collaborative use. Additionally, set up notifications to alert you daily or weekly when new reviews meeting your criteria are received. The filters within the feed offer a variety of options including: Note-

January 22nd, 2024 8511 views 0 likes
Supported Actions in the Inbox

See the list below of supported actions you cant take on each directory within the Inbox Note: If a value is missing, its Not Supported Provider/Action Datapoint Types Supported LIKE REPLY =1 REPLY >1 DELETE EDIT (CLIENT REPLY) RESPONSE LIBRARY DYNAMIC FIELDS BULK MARK AS RESOLVE BULK MARK AS READ BULK REPLY HEADER DE

June 21st, 2024 7812 views 0 likes
Implementing News and Reviews Tiles - External

This article covers the implementation of both the News and Review Tiles. Embedding the Tiles When the business has either of the above Product Plan elements activated an additional tab, titled 'websites' is exposed in the platform on the location level. Only the location level shows this new tab as the tiles are individual to a location and meant f

November 13th, 2024 6294 views 0 likes
Can we remove reviews from customers in Google?

You can report inappropriate reviews that are violating Google's content policies. To learn more about which reviews you can report and process, click here.

November 25th, 2021 2849 views 0 likes
Reporting Fake or Non-Compliant Google Reviews

Reviews on a Google Business Profile are very beneficial as it builds credibility for a business, improves SEO, and can often help convert deciding consumers. Most interactions will involve simply replying to the review. In other cases, reviews may be fake, spam, or violate Google's content policies. This article provides a comprehensive guide on ho

May 22nd, 2024 2516 views 0 likes
Reviews Best Practices - Success Playbook

Review Management A well-organized and consistent review management process is essential for maintaining your business's online reputation. From deciding who replies to reviews, to leveraging response templates and technology, each step should be carefully planned and executed. Best Practices: If less experienced staff members are assisting with

July 7th, 2023 9664 views 0 likes