Facebook

• How do I skip updating photos on Facebook?

  It is possible for a customer to choose whether they want to update the photos directly on Facebook or through our platform. The feature that allows this, is called skip photos on Facebook.  What happens if I enable the function? If you set the function to be true, you can change the following: Component Updated Logo No Landscape No Photos No What h

  April 9th, 2019 13122 views 1 likes
• Facebook structure options and their effects

  When setting up your presence on Facebook, it's essential to choose the right page structure for your organization. Facebook offers two options: Main (Brand) Page with Location Pages Individual Business Pages Understanding how each structure works will help you determine the best setup for your brand, especially in terms of visibility, management, a

  April 29th, 2019 6603 views 3 likes
• FAQ about Facebook

  If you are wondering about your Facebook page and how you can better manage it through our platform, you may find some insightful answers to the most frequently asked questions below: Can access be given on location level directly in Facebook? Yes, this is possible. The applicable role is called Editor .   Why couldn't a Facebook listing be created?

  April 29th, 2019 4621 views 1 likes
• Facebook Business Manager

  Facebook Business Manager is a free and powerful tool that allows you to manage all of your pages, advertising accounts, payment methods and product catalogs, while also setting different roles and granting different level of access. Create an account The setup process is simple. Follow these steps to get started. Page types In this step, you have a

  October 16th, 2019 3405 views 0 likes
• How can I reach Facebook Support?

  If you encounter an issue with your Facebook business account, location pages, or Main Page structure and need to contact Facebook Support, this article outlines the most reliable way to get help, along with an alternative option. Option 1: Use the Facebook Support Form (Recommended) The most reliable way to contact Facebook is through the platform’

  June 8th, 2020 6914 views 0 likes
• How to create a new Facebook page for a new location

  When managing your locations in the platform, you may need to create new Facebook Business Pages. Depending on your setup, you can either: Create a stand-alone Facebook business page for your location. Create a location page as part of a Facebook structure (nested under a brand/Main Page). This article will walk you through both scenarios. Create a

  September 29th, 2020 4703 views 0 likes
• How to create a Facebook structure from existing pages

  This means you already manage some existing ‘business pages’ in Facebook but they are not nested under a Main page.  This scenario requires some steps to follow to create the structure due to Facebook requirements. First of all, Facebook requires all the pages to have the same name as the Main page. However, 'business pages’ are not allowed to have

  November 12th, 2020 4677 views 0 likes
• How to create a Facebook structure

  A Facebook structure enables businesses to setup a hierarchy of Facebook pages consisting of a main brand page and nested location pages underneath. This makes it easier for businesses to manage the brand and location pages on Facebook. More importantly, having a Facebook structure simplifies the process of connecting Facebook pages to the platform

  November 12th, 2020 4813 views 0 likes
• How to check your Page Role on Facebook?

  1. Log in to your Facebook Profile 2. Navigate to your page 3. Below the main header bar, you will find the header bar of your page Select the 'Settings' tab on the top right 4. Select 'Page Roles' on the left navigation panel Depending on your page role, you will be able to see all the users and their assigned roles. Scroll down to 'Existing Page R

  March 1st, 2021 4322 views 0 likes
• Local Listing Connector Facebook Business Integration

  Check if you have enabled our business integration with the required permissions to push updates, retrieve insights and/or post successfully to your Facebook page. Info Make sure you are logged into you account and not the Facebook Page, otherwise you will not see the 'Business Integrations' on the left navigation bar.  From the Facebook account whi

  March 1st, 2021 6630 views 0 likes
• Why did my Facebook location or account get disconnected?

  You have previously connected your Facebook location successfully and suddenly your page disconnects. These are the possible reasons why your Facebook token was invalidated and how to prevent it in the future: 1. Facebook Page Roles Only a Facebook admin page role can successfully establish the connection. However, if this role is subsequently revok

  March 1st, 2021 4054 views 0 likes
• Facebook Unclaimed Pages

  A Page may exist for your business even if it is not managed by anyone. In this case we talk about an unclaimed page.  For example, when someone checks into a place that doesn't have an official Page, an unmanaged Page is created to represent the location. A Page may also be generated from a Wikipedia article. How can I recognize an unclaimed page? 

  December 29th, 2021 5445 views 0 likes
• Facebook Page User Roles & Rights

  As you're adding people, make sure that you select the right default role for them.  You can choose to assign each person as a Page admin, Page editor, Page moderator, Page advertiser or Page analyst.  Here  is a summary of what each role entails.

  December 29th, 2021 2850 views 0 likes
• What happens to my 'likes', followers, photos and posts when I merge two stand-alone Facebooks Business pages?

  Users who like your Pages and any check-ins will be combined, while posts, photos, reviews, ratings and the username will be deleted from the Page you merge. See  more details here . Remember: you can only merge two stand-alone Facebook Business pages; it is not possible to merge two Facebook Location pages. 

  December 30th, 2021 3050 views 0 likes
• Will the platform overwrite the name of my existing Facebook page?

  When you connect your existing Facebook pages one by one (individual connection) and sync, the system will not overwrite the existing Facebook page names with the location name from our platform. Facebook will only use the location name from our platform when you connect the Facebook account and then create a Facebook business page from scratch. 

  December 30th, 2021 2776 views 0 likes
• Can I publish offers on Facebook?

  You cannot publish offers on Facebook via our platform. However, Facebook does support news posts.

  December 30th, 2021 2752 views 0 likes
• Facebook "Stores" Tab & Store Locator

  What happened to the "Stores" tab? Facebook has decided to completely discontinue the "Stores" tab that was previously available for brand pages. Instead, the FB store locator (which was available under the "stores" tab) will be part of paid ad campaigns that can be managed via the Meta Ads Manager. This is the statement that we received from the Fa

  October 7th, 2022 4994 views 0 likes
• Share Access to your Facebook Business Account with Uberall

  General Information   Having access to your Facebook pages in the Meta Business Suite can help us significantly to troubleshoot specific issues with the connection between the Uberall platform and Facebook. Facebook allows to invite “partners” (other Facebook Business accounts) to a Facebook Business account, without having to share access with a sp

  November 24th, 2023 2149 views 0 likes
• How to Download Facebook Stores/Location Pages

  General Information   If you have a brand page/location page structure in Facebook, your locations pages will be nested underneath your brand page. These Facebook locations pages - or “stores” can be viewed in a single list in the Meta Business Suite, and you can download them as a .xlsx file.   How to Download your Facebook Location Pages/Stores  

  November 30th, 2023 2018 views 0 likes
• Troubleshooting Facebook Page Creation Issues

  Introduction There may be instances when a newly created location in Uberall doesn't produce a corresponding Facebook page. Should you experience this, a Facebook page will need to be created natively within Facebook for the location. The Uberall Support Team is ready to help out with creating the page or you can choose to create the page yourself.

  February 21st, 2024 1270 views 0 likes
• Managing Non-Compliant Facebook Comments and Reviews

  Facebook offers a variety of options for consumers to engage with businesses. When a business publishes a new post, consumers have the opportunity to reply and provide their input. Consumers can also share their thoughts of their experience with the business through a Facebook Recommendation (review).  Engagement on a Facebook page is very beneficia

  March 15th, 2024 1361 views 0 likes
• Enable Facebook Recommendations

  Introduction Facebook offers businesses the option to allow customers to leave their feedback on their experience with a location. These come in the form of Recommendations. Customers can leave a positive review (recommends) or a negative review (doesn't recommend). Like with any review site, having reviews on Facebook is another way to build your t

  January 12th, 2023 1814 views 0 likes
• Set a Facebook Page Username

  Introduction The Facebook page username (formerly: Facebook vanity URL)  is customizable option for businesses to define their Facebook page web address. This can be configured for each of your businesses Facebook pages and by defining the page username, you are making it easier for your customers to identify and discover your pages.  Example: Faceb

  January 19th, 2023 2291 views 0 likes
• Facebook Connect Troubleshooting Guide

  Introduction In order to successfully connect your Uberall location with your Facebook page (individual pages or pages in the brand page/location page structure), there are some requirements that need to be met. Make sure to check all the points listed in this article. This article will help you eliminate all possible issues if:  you have connected

  March 1st, 2021 8392 views 0 likes