Sometimes it is necessary to cancel locations either because you want the subscription of a location to end or because has been closed permanently.
Both can easily be done in the App.
Cancel/deactivate a location
To cancel a location please follow these steps:
- In the app go to the location you would like to cancel.
- On the right below the map, you will find the option to Deactivate location
- Once you click the blue button a pop-up with two options will appear, which can be chosen according to your needs:
- Don't renew, sync data until (date): in this option, we will keep updating information until the end of the location's contract period, after which it will be automatically deactivated
- Deactivate now: will deactivate the location immediately
Info
In case you accidentally cancelled your location or if you want to re-activate it for any other reason you can just click on Reactivate on top of the location profile page.
Close a location
To close a location and delete its listings from the directories or mark them as permanently closed respectively follow these steps:
- In the app go to the location you would like to cancel.
- On the right below the map, you will find the option to Delete location from directories and platforms
- Click on Mark location as closed
Warning
Once a location is marked as closed you can no longer reactivate the location. Should you have accidentally closed a location get in touch with our Customer Support by emailing operations@uberall.com
Additional information
Once you are done cancelling/closing the location the status of the location will change. More about the possible location statuses and their meaning can be read here.